Quality Review Team Lead

About the role

The Quality Review Team Leader at NW Bancshares HQ will be responsible for the development, implementation, maintenance, and supervision of the Credit Management Quality Review processes. This includes overseeing the Quality Review team members who perform Quality Reviews.

Responsibilities

• Develop and oversee the Quality Review program, including designing Quality Review procedures and standards to ensure consistent quality performance across lending operations.
• Review key components/fields within an underwriting document and ensure compliance with applicable regulatory and procedural requirements of commercial and small business loans.
• Monitor compliance with internal quality standards, customer requirements, and applicable regulations, including changes thereof.
• Perform and plan reviews to verify adherence to quality standards and identify improvement opportunities.
• Manage Quality review documentation, including reports, results, and corrective action records.
• Examine root cause related to identified issues, non-conformance, and process deviations, lead analysis, and develop preventative actions, as required.
• Drive continuous improvement by partnering with cross-functional teams to identify and implement process improvements, reduce defects, and enhance operational efficiency.
• Assist with documenting and communicating errors in data discrepancies, as identified.
• Train and mentor employees on quality standards, examination techniques, and best practices to build a culture of quality and accountability.
• Work with the reporting teams to develop reporting, including metrics, analyze trends, and present findings and recommendations to senior management.
• Oversee the timely execution of the QA plan, including the assessment of adequate and qualified resources.
• Identify risks and assist in developing plans to mitigate them.
• Collaborate with other departments to ensure appropriate Quality review is performed relative to the business loan portfolio.
• Conduct, or participate in, the hiring, coaching, developing, and supervising of team members, conducting one-on-one progress and coaching sessions, as needed.
• Identify and cross-train team members for appropriate succession planning and fulfillment of potential.
• Document and complete annual performance appraisals and performance management duties, including providing feedback and goal setting.
• Work on conversion and acquisition teams to provide regulatory reviews and ensure requirements of commercial loans are met and loan servicing requirements are fulfilled.
• Assist with special projects as the need arises.
• Display corporate leadership in support of the strategic plan, providing input in developing goals and strategic planning recommendations based on operational data.

Requirements

• PREFERRED: Bachelor’s degree in business, finance, or related field.
• 5-6 years of relevant experience in Commercial Lending as a Portfolio Management Team Leader, Portfolio Manager, Relationship Manager, and/or Credit Officer/Underwriter working with complex credits and documentation.
• 5-6 years of Internal audit, Compliance, and/or Quality Assurance/Quality Control experience.
• 3-5 years of supervisory experience.

Qualifications

• Ability to work independently and manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Skills

• Knowledge of commercial and small business lending practices.
• Experience with regulatory compliance and quality assurance.
• Strong organizational and time management skills.
• Ability to work effectively in a team environment.

Benefits

NW Bancshares offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time.

Benefits

NW Bancshares offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.