Quality & Rapid Continuous Improvement Manager
Snap-on · San Jose, CA · 1 wk ago
ManagementFull-time
Responsibilities
- Lead and continually improve the company's ISO 9001 Quality Management System.
- Maintain ISO/IEC 17025 accreditation readiness for calibration laboratories.
- Serve as Management Representative for the Quality Management System.
- Plan and lead internal audits, external certification audits, customer audits, and accreditation assessments.
- Drive effective corrective and preventive action (CAPA) processes and verify long-term effectiveness.
- Lead cross-functional root cause investigations using proven quality methodologies.
- Champion continuous improvement initiatives using Lean, Six Sigma, PDCA, A3, Value Stream Mapping, 5-Why Analysis, Fishbone Diagrams, FMEA, SPC, and other quality tools.
- Partner with Engineering, Manufacturing, Supply Chain, Sales, Service, and Customer Support to improve quality, delivery, cost, and customer satisfaction.
- Develop and monitor quality KPIs including customer complaints, warranty performance, supplier quality, audit findings, Cost of Poor Quality (COPQ), and corrective action effectiveness.
- Present quality performance and improvement initiatives to executive leadership.
- Foster a culture of accountability, operational excellence, and continuous improvement throughout the organization.
- Supervise and develop members of the Quality team.
Qualifications
- Bachelor's or Master's degree in Engineering or another technical discipline.
- Minimum of 8 years of progressive leadership experience in Quality Management.
- Strong working knowledge of ISO 9001 Quality Management Systems.
- Experience supporting manufacturing and service operations.
- Experience with ISO/IEC 17025 accreditation requirements.
- Experience leading internal, customer, and external certification audits.
- Demonstrated success leading corrective actions, root cause investigations, and cross-functional improvement initiatives.
- Proficient in utilizing advanced data-gathering and analysis systems.
- Excellent communication, leadership, analytical, and organizational skills.