Quality Continuous Improvement Manager

Key Responsibilities

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
• Supervise and coordinate the work of all quality department employees.
• Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues.
• Drives compliance of CHEP quality guidelines at the service center.
• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
• Collaborates with plant leadership to ensure compliance to established policies.
• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
• Support cost control initiatives and process control within the Plant.
• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plant in partnership with the overall P&L of the Plant.
• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
• Manage and ensure proper documentation of all quality related documents for all plant personnel.
• Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
• Collaborate with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
• Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Qualifications

• Bachelor’s degree is preferred OR relevant business experience.
• 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.
• Lean Six Sigma certification(s) preferred.
• Prior experience in a plant or quality supervisory role.
• Strong customer focus orientation.
• Demonstrated ability to work in a challenging environment.
• Ability to lead a team.
• Ability to give and receive constructive feedback.
• Demonstrated ability to work cross-functionally.
• Understanding of supply chain practices and metrics.
• Knowledge of manufacturing operations, training quality and production employees.
• Knowledge and experience of quality control program implementation.
• Basic knowledge of OSHA standards.
• 3+ years’ line leadership experience.
• Demonstrated ability to communicate effectively with Director and above level leadership.

Skills and Knowledge

• Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation.
• Strong communication skills.
• Excellent problem-solving skills and strategic thinking ability.
• Data analysis.
• Critical thinking.
• Organizational and time management skills.
• Strong MS Office knowledge and skills including Excel, Word and PowerPoint.
• Quality Mindset.
• Coaching and delegation.
• Conflict Management.

What We Offer

• Competitive Pay w/ Shift Differential.
• Benefits Day 1!
• FREE company-paid vision, short-term disability, and life insurance!!
• FREE company-provided PPE and safety equipment.
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
• Salary Range for this role: $62,000 - $85,000.