Quality Performance Manager

About the role

The Quality Performance Manager oversees the implementation and continuous improvement of the quality system to ensure compliance with aerospace industry standards and regulation. They lead a team to monitor performance metrics and look for ways to improve them. This role partners closely with engineering, production, and customers to foster a culture of quality excellence across the organization.

Responsibilities

• Analyze quality performance metrics and KPIs to identify trends and areas for proactive improvement.
• Implement lean initiatives and drive continuous improvement projects to reduce non-conformance and boost productivity and capability.
• Assess resource availability, production capacity, and skill requirements to proactively align workload with demand forecast.
• Develop and maintain capacity models that identify bottlenecks and support data-driven decisions on staffing, tooling, and process optimization.
• Facilitate and moderate regular performance reviews with the Quality team to assess progress against objectives, KPIs, and individual goals.
• Provide productive and constructive feedback and coaching to align team contributions with business priorities, identify development needs, and recognize high performance.
• Act as the primary focal point between the Quality team, internal customers, and Value Stream Managers (VSM) to align priorities and resolve quality-related issues.
• Proactively communicate updates, risks, and requirements to ensure seamless collaboration and support for program milestones and customer expectations.

Requirements

• Bachelor’s degree in Engineering, Quality Management, Aerospace, or a related technical field.
• Minimum 10 years of progressive experience in operations or engineering within aerospace or highly regulated manufacturing environment.
• Previous experience supporting multiple sites or customers across different regions.
• Strong analytical and problem-solving skills, proficiency in root cause analysis (e.g., 9S, 5WHY’s, Pareto Analysis).
• Proven track record of driving quality improvements and sustaining compliance in a high-reliability manufacturing environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and quality management systems (QMS) used in manufacturing environments.
• Ability to communicate clearly and effectively across all levels of the organization, including operators, engineers, and executives.
• Willingness to travel up to 5% to domestic and/or international customers or suppliers.

Preferred Qualifications

• Master’s degree in Engineering, Business Administration, or related discipline.
• 10 years of experience managing or leading with proven leadership in quality, continuous improvement, or customer-focused quality initiatives.
• Leverage Lean Six Sigma Green or Black Belt or equivalent continuous improvement certification.
• Familiarity with Program Management processes and customer service.
• Experience with aerospace-specific tools such as SAP, MES systems, iOBEYA, and statistical software (e.g., Minitab, JMP).

Benefits

• Competitive base salary, incentive compensation which may include profit-sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays, and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”), and other supplemental benefit coverages.
• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path, and the opportunity to participate in accelerated development programs and both national and international mobility.

Schedule

Onsite or remote: 90% On-site / 10% Remote

Pay

Competitive base salary, incentive compensation, and benefits package.

Qualifications

• Eligible for employment in the US.

Physical Requirements

• Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports, and engineering drawings.
• Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
• Speaking: Daily able to speak in conversations and meetings, deliver information, and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Rarely able to operate most office and personal electronic equipment.
• Carrying: Weekly able to carry documents, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: Several times a month able to push and pull small office furniture and some equipment.
• Sitting: Daily able to sit for long periods of time in meetings, working on the computer.
• Squatting / Kneeling: Daily able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: Daily able to stand for discussions in offices or on the production floor.
• Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.