Quality and Performance Manager

Job Details

• Full-time, Exempt
• Hybrid schedule (one day each week in the Lancaster and Malvern offices, three days remote)
• $60,000 per year (may increase based on experience)

Responsibilities

• Lead quality assurance and quality improvement efforts across assigned service lines and organizational initiatives
• Provide consultation and ongoing support to teams in the use of quality methodologies such as process mapping, PDSA cycles, fishbone diagrams, and run or control charts
• Coincide, support, and monitor local improvement projects in partnership with operations and quality leadership
• Help teams use operational, compliance, financial, and service data to inform decisions, identify trends, and improve performance over time
• Engage and empower employees at all levels to participate in continuous improvement activities and problem-solving efforts
• Parellel with leaders across the organization to communicate priorities, align improvement work, and support implementation of enterprise initiatives
• Represent the service line in meetings, provide reports as needed, and serve as a liaison between local operations and the quality department

Qualifications

• Bachelor’s degree and four years of progressive experience in administration, program management, or quality improvement within human services
• Master’s degree preferred
• Demonstrated experience working with teams on quality assurance and continuous improvement initiatives
• Strong understanding of human services operations, licensing or regulatory expectations, and performance improvement practices
• Able to analyze data, identify trends, and translate findings into practical recommendations
• Strong computer skills, including proficiency in Microsoft Office, specifically Excel
• Strong written and verbal communication skills with the ability to collaborate effectively across all levels of the organization
• Knowledge of project management principles and the ability to coordinate initiatives from planning through implementation
• Valid driver’s license with daily access to a privately maintained and insured vehicle

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, holidays, retirement savings options (including 401(k) match), Employee Assistance Program (EAP), tuition reimbursement, professional development, and employee discount programs