Quality Patient Service Representative
Intermountain Health · Salt Lake City, UT · 4 wk ago
On-siteHealthcare$18.31–$23.8/hrFull-time
Key Responsibilities
- Verifies data accuracy
- Documents findings in the EHR
- Calls to coordinate follow-up needs with clinic teams
- Supports preventive care and chronic disease management initiatives
Essential Functions
- Provides courteous and professional connections with patients
- Resolves patient needs to ensure a superior customer experience
- Documents all phone calls accurately and completely in the EMR
- Schedules patient appointments
- Registers patients over the phone or in person
- Verifies information on appropriate accounts to determine insurance coordination of benefits
- Aids patients in completing necessary forms
- Processes payments from patients
- Stays current on role/responsibilities
Skills
- Professional Etiquette
- Adaptability
- Computer Literacy
- Payment Handling
- Critical Thinking
- Confidentiality
- Collaboration
- Time Management
- Problem Solving
Minimum Qualifications
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Preferred Qualifications
- One year of customer service experience involving interactions with customers in person and by phone
- Billing and collections experience
- Computer literacy in using electronic medical records (EMR) systems and other relevant software
- High school diploma or GED preferred
Physical Requirements
- Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs
- Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy
Location
Holladay Clinic
Salt Lake City
Utah
Scheduled Weekly Hours
40
Pay Range
$18.31 - $23.80 depending on experience
Additional Details
Medical Assistant experience is strongly preferred
Benefits Eligible
Yes, check them out here
Shift Details
Full-time, 40 hours per week, Monday - Friday 8:00am - 5:00pm