Quality & Outcomes Director

The Family & Social Services Administration (FSSA) Division of Aging strives to foster networks that provide information, access, and long-term care options that enhance choice, autonomy, and quality of life for Hoosiers. Our goal is to help Hoosiers find the information and resources they need, coordinating services through Indiana’s network of Area Agencies on Aging. These include the state-funded CHOICE program and administration of two Medicaid waiver programs providing home- and community-based services for older adults and individuals with physical impairments. We also support the development of alternatives to nursing home care and coordinate services through the statewide INconnect Alliance network.

About the role

The Bureau of Better Aging's (BBA) Quality and Outcomes Director is a member of the bureau's leadership team, responsible for the development, implementation, and oversight of the BBA's quality assurance and improvement efforts. You will lead data collection, analysis, and monitoring of programs, systems, and outcomes, including establishing key metrics and evaluating effectiveness while fostering a culture of quality to ensure continuous improvement. This role supports BBA policy and programs within federal and state regulations, leveraging strong data fluency to prepare and present reports for leadership. You will also lead efforts related to incident reporting, mortality review, and consumer complaints.

The ideal candidate will apply knowledge of BBA programs, principles, practices, laws, and regulations to complex situations, including policies and procedures supporting aging Hoosiers and caregivers. This role supervises up to five team members.

Responsibilities

• Plan, organize, direct, monitor, and participate in the ongoing development and implementation of specialized programs within the agency.
• Determine, analyze, identify, and implement long-range objectives, specifying strategies, KPIs, and actions to achieve them.
• Analyze operations to evaluate program or staff performance, identifying areas for cost reduction, program improvement, or policy change.
• Interpret and explain complex policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Develop and implement corrective action plans to solve organizational or departmental problems.
• Prepare and present reports for approval, including funding or service implementation proposals for executive leadership.
• Develop and oversee program financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Develop and monitor program requirements to ensure compliance with federal and state policies and grants.
• Develop and supervise training for employees and consultants on program requirements and usage.
• Develop, coordinate, and deliver communication plans.
• Preside over or serve on boards of directors, management committees, or other governing boards.
• Recruit, select, onboard, and train employees, ensuring role responsibilities and expectations are clearly understood while providing professional development opportunities.
• Set expectations, measure progress, provide ongoing feedback, and evaluate employee performance to ensure adherence to quality standards, deadlines, and proper procedures.

This position is exempt from overtime compensation. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Requirements

Individuals in this role should demonstrate the following:

• Extensive knowledge of principles, practices, and techniques in training and education, including relevant texts and materials.
• Thorough knowledge of the agency’s functions, operations, and purpose.
• Considerable knowledge of experiential learning techniques and laws, rules, and regulations governing mandated training.
• Ability to develop, monitor, and evaluate broad training programs.
• Ability to plan and conduct seminars, workshops, and training sessions.
• Ability to assemble training materials, including writing manuals and compiling resources.
• Ability to establish effective and cooperative working relationships with trainees, instructors, and staff.
• Effective communication skills and ability to stay current on trends, philosophies, and materials in adult education.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to provide feedback, guidance, corrective action, coaching, and skill development for employees.

A degree is not required. However, at least 12+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Completion of relevant education degree(s) may substitute for equivalent years of experience. Ability to perform essential functions with or without accommodations is required.

Benefits

The State of Indiana offers a comprehensive benefit package for full-time employees, including:

• Three medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Earn gift card rewards by completing wellness activities.
• Health savings account with bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to a 401(k) plan) with employer match.
• Two fully-funded pension plan options.
• Robust leave policies, including:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays (14 on election years).
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program covering behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.

Pay

The salary for this position traditionally starts at $75,010.00 but may vary based on education and work experience.