Quality Operations Specialist, Expert - Flexible Location

About the role

Headquarter location flexible throughout the PG&E Service territory. This position is “hybrid”, with the expectation of being in the office Tuesday–Thursday (subject to change due to business needs).

Position Summary

The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.

Pay

A reasonable salary range is: Bay Area Minimum: $126,000 Bay Area Maximum: $200,000 California Minimum: $120,000 California Maximum: $190,000

Responsibilities

• Provide active CAP support on important department deliverables
• Corrective Action Program (CAP): Serves as a subject matter expert providing guidance, recommendations and coaching to leaders and their teams regarding CAP and quality system engineering
• Works on high-impact issues that may pose significant risk to the business
• Develops and leads teams to perform investigations of the most complex issues identified within CAP
• Ensures all affected stakeholders collaborate in investigations and facilitates agreement on the root cause as well as any contributing causes of issues
• With stakeholder concurrence, develop appropriate corrective action plans that contain effective solutions for causes to issues to prevent recurrence
• Verifies corrective actions are implemented and validates effectiveness to prevent recurrence
• Develops and leads teams to perform business process analysis and business process reengineering
• Works with leaders to develop quality management plans to implement quality assurance and quality control
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• Recommends process improvements for monitoring, executing and reporting
• Promotes performance improvement
• May coach and provide direction to less experienced team members
• Works with directors and managers across organizations to provide expert opinion and influence decisions

Minimum Qualifications

• High School diploma or equivalent
• 7 years of progressive experience in utility operations or in other highly regulated industry
• 2 years of experience with causal evaluation methods and investigations in the utility industry
• Travel throughout service territory 70% of time

Desired Qualifications

• BA/BS
• 2 years in a utility operations supervisory position
• Experience with nuclear corrective action programs and causal evaluations
• Experience with business process reengineering
• Knowledge of quality management systems and corrective action programs
• Knowledge of Lean Six Sigma processes
• Working knowledge of process instrumentation and controls
• Ability to influence all levels including senior management
• Ability to interview personnel of all levels during incident investigations
• Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement
• Ability to work independently and be effective in team settings
• Microsoft Office Word, Excel, and PowerPoint skills
• Working knowledge of SAP
• Cause evaluation training
• Certification(s) in one or more of the following: HFACS, RCA, ACE, 5-Whys, Fault Tree Analysis