Quality Operations Specialist, Senior - Flexible Location
About the role
The Quality Operations Specialist supports the delivery of clean, safe, reliable, and affordable energy to nearly 16 million people in Northern and Central California. This role is part of the Electric T&D Team, which ensures the reliability and resiliency of PG&E's electric grid through the maintenance and operations of its distribution and transmission lines.
Responsibilities
- Provide active CAP support on important department deliverables
- Leads CAP investigations and analyses
- Works collaboratively with stakeholders on moderate to complex investigations and facilitates agreement on the causes of issues
- Verifies corrective actions are implemented and validates effectiveness to prevent recurrence
- Leads teams to perform business process analysis
- Participates in business process reengineering
- Reviews failure data, performs trend analysis, and makes recommendations to improve system performance
- Recommends process improvements for monitoring, execution, and reporting
- Provides quality recommendations by evaluating and reviewing processes in lines of businesses or departments
- Promotes performance improvement
- May coach less experienced team members
Qualifications
- High School diploma or equivalent
- 5 years of progressive experience in utility operations or in other highly regulated industry
- Experience with causal evaluation methods and investigations in the utility industry
- Travel throughout service territory 70% of time
Desired Qualifications
- Bachelor’s degree
- Cause evaluation training certification(s)
- Experience in a utility operations supervisory position
- Experience with business process reengineering
- Microsoft Office Word, Excel, and PowerPoint skills
- Working knowledge of SAP
- Knowledge of quality management systems and corrective action programs
- Ability to influence all levels including senior management
- Ability to interview personnel of all levels during incident investigations
- Working knowledge of process instrumentation and controls
- Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement
- Ability to work independently and be effective in team settings
Benefits
PG&E provides a competitive salary range specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
Schedule
This position is hybrid, with mandatory in-office days Tuesday-Thursday (subject to change due to business needs).
Pay
A reasonable salary range is:
- Bay Area: Minimum - $105,000, Maximum - $169,000
- California: Minimum - $100,000, Maximum - $161,000