Quality Nurse Coordinator

Job Summary

The Quality Coordinator ensures all aspects of the quality and performance improvement programs are in place to improve clinical excellence.

Responsibilities

• Perform timely and accurate data collection via concurrent and retrospective clinical medical record reviews.
• Responsible for case review based on high volume/high risk and low volume problem prone procedures.
• Report summaries of review results, feedback on potential quality issues and trends to Market VPQ / CMO.
• Cook up data abstraction, data analysis, and trending for specific reviews and as requested including Professional Practice Evaluation activities.
• Identify needs and opportunities for improvement based on data analysis and outcomes and communicate findings in a timely manner to Market VPQ / CMO.
• Aid in coordinating the quality programs/initiatives throughout the hospital through measurement, analysis, and actions to improve services and patient outcomes.
• Maintain systematic data collection and flow of information for improvement workgroups and committees.
• Participate in performance improvement activities to assure continuous quality improvement.
• Update and maintain quality profiles and work with division Ongoing Provider Practice Evaluation (OPPE) and Focused Provider Practice Evaluation (FPPE) and for cause FPPE.
• Participate in committees/workgroups as assigned and completion of follow-up for meetings as needed.
• Coordinate the system wide Professional Practice Evaluation Committee in conjunction with the Chair, Market VPQ and CMO; including completion of all follow up.
• Establish good working relationships with hospital staff and medical staff.
• Retrieve, communicate, and present information in written and/or visual fashion in a manner appropriate to intended audience.
• Work collaboratively with all stakeholders to collect, aggregate, and analyze data for the improvement of patient outcomes.
• Communicate and provide updates to Division and Corporate level leadership as requested, in conjunction with Market VPQ and CMO.
• Utilize appropriate skills in telephone etiquette when answering the telephone.
• Ensure the privacy of our patients and confidentiality of their Protected Health Information (PHI).
• Promote customer service initiatives.
• Promote and exhibit teamwork including the ability to assist other departments within the hospital as needed.
• Maintain positive relationships, both formal and informal.
• Complete mandatory education.
• Comply with hospital policies/procedures and patient safety initiatives.

Qualifications

• Graduate of an Accredited School of Nursing required; Bachelor’s degree preferred.
• Current licensure as a Registered Nurse (RN) in the state of Tennessee or compact licensure in state of residence required.
• 5 years of clinical experience required.
• Emergency department or critical care experience preferred.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.