Quality Manager - Richmond, IN

About the Role

This position plays a critical leadership role in ensuring the integrity of our plant's Quality and Food Safety programs, driving continuous improvement, and supporting our commitment to delivering safe, high-quality products to our customers.

What You Will Do as the Quality Manager

• Lead all Plant Quality and Food Safety programs, including serving as SQF Practitioner.
• Ensure program integrity and communicate essential quality requirements to all relevant departments.
• Manage the Quality team, providing leadership, coaching, training, and development to 2–13 Quality Inspectors.
• Coordinate and maintain the Plant SPC Program, including Gainseeker system oversight.
• Partner with IT to troubleshoot and resolve SPC-related computer or software issues.
• Conduct quality audits across all departments to verify proper safeguards, compliance with standards, and alignment with SQF and GMP expectations.
• Investigate customer complaints, communicate customer needs to internal teams, and partner with operations to drive accountability in quality ownership.
• Make decisions on non-standard or suspect products, using structured problem-solving tools to address issues both in-plant and at customer locations.
• Prepare Certificates of Analysis for customers who require them.
• Lead plant Continuous Improvement efforts, working with operations to reduce variability, improve processes, and optimize raw material usage (plastisol, coatings, etc.).
• Maintain all quality systems and tools, including gages, computers, calibration equipment, and software.
• Manage the Quality budget and support capital or process-related projects tied to quality initiatives.
• Review and monitor SPC data by shift and line, ensure data accuracy and completeness, and drive timely corrective actions.
• Oversee plant and customer audits to ensure readiness and successful outcomes.
• Perform additional Quality-related Responsibilities As Assigned.

Qualifications

• Bachelor's degree in Quality, Math, Statistics, Engineering, or a related field; or equivalent industrial experience.
• Minimum of six (6) years of industrial experience in quality, manufacturing, engineering, or a technical field.
• Strong knowledge of Statistical Process Control (SPC), Continuous Improvement, and quality systems management.
• Experience with ISO 9000, SQF, GMP, and other quality or food safety standards.
• Proficiency with Windows, ERP systems, spreadsheets, and data analysis tools.
• Excellent communication skills and the ability to work cross-functionally with operations, maintenance, engineering, and customers.
• Strong project management capability and the ability to solve complex problems.
• Desire to grow into larger operations or manufacturing management roles, including relocating to other plants across the country.

Benefits

• Competitive salary and comprehensive benefits including medical, dental, vision, life insurance, and disability coverage.
• 401k retirement savings plan with company match.
• Paid vacation and holidays.
• Tuition reimbursement and professional development opportunities.
• A culture built on safety, quality, teamwork, and continuous improvement.

Who We Are

• A global Fortune 500 packaging company with 109 manufacturing facilities across North and South America, Europe, and Asia.
• A supplier of sustainable metal and plastic packaging solutions for food, beverage, healthcare, home, personal care, and beauty products.
• A stable, reliable, and environmentally conscious company with long-term career opportunities.

Location: Richmond, Indiana