Quality Manager - Quality and Outcomes Management - Full Time 8 Hours ( Non-Union, Exempt)

About the role

The Quality Manager supports the design and implementation of evidence-based clinical processes with high reliability throughout USC Arcadia Hospital. This role oversees the Department's use of clinical databases and healthcare analytics to provide data support for clinical improvement initiatives and manages departmental requests for clinical data.

Responsibilities

• Oversight and management of data coordinators and analysis staff
• Coordination of Department resources to ensure meaningful, reliable information is collected, analyzed, and reported
• Supports operational management oversight for data collection and internal/external reporting of quality metrics
• Champions high reliability concepts to achieve strategic goals
• Manages infection control

Requirements

• Minimum Education: Bachelor’s Degree in nursing or a related field
• Minimum Experience: 5 years of demonstrated experience in quality/process improvement and data management
• 3 years experience overseeing process improvement, preferably in a similar role

Qualifications

• Effective written/verbal communications and capacity to communicate data results and analytics in requested formats
• Prior experience in data systems management and using data to drive improvement
• Advanced analytical skills for the evaluation of systems and changes to prepare reports and analyses
• Advanced interpersonal skills with staff, leaders, physicians, and patients to build effective relationships and explore complex situations with various personnel when evaluating workflows, policies, and procedures, and systems
• Ability to learn systems in depth
• Ability to lead project teams to goal attainment/sustainability
• Ability to design, conduct, interpret, and present quantitative/qualitative analyses
• Proficiency in Microsoft Office Suite, statistical data analysis software, and hospital data management systems

Skills

• Effective written/verbal communications
• Prior experience in data systems management
• Advanced analytical skills
• Advanced interpersonal skills
• Ability to learn systems in depth
• Ability to lead project teams
• Ability to design, conduct, interpret, and present analyses
• Proficiency in Microsoft Office Suite, statistical data analysis software, and hospital data management systems

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Skills

• Registered Nurse - RN (CA Board of Registered Nursing)
• Current California Registered Nurse license

Preferred Education

Master’s degree

Preferred Experience

• Healthcare Experience
• Prior experience in applying leadership skills and streamlining complex work processes

Preferred Certifications

• Certified Lean Healthcare
• Certified Six Sigma Black Belt
• Certified Associate in Project Management