QUALITY MANAGER - Full Time Exempt

Job Summary

Reporting directly to the President, the Quality Manager is responsible for the Quality Management System (QMS) and supporting Quality Control functions for Murphy and Nolan Inc. The role serves as the Management Representative with authority and responsibility as defined in AS9100, coordinates all QMS‑related functions, and implements Lean and 5‑S initiatives. The manager designs and implements systems and processes to improve quality, productivity, and efficiency across the business, manages key performance metrics, investigates quality issues, and develops and implements improvements.

Responsibilities

• Lead the QMS, maintain AS9100 certifications/approvals, and continuously evaluate and improve QMS processes, procedures, and documentation.
• Act as Management Representative per AS9100, providing timely internal and external status updates.
• Identify and prioritize process‑improvement opportunities, working closely with management.
• Ensure delivery of high‑quality products and compliant data items to customers on schedule, reducing costs of poor quality (rework, scrap, warranty escapes).
• Monitor and support all QMS functions; formulate, document, and maintain quality‑control standards and objectives.
• Provide training, coaching, and mentoring on quality and technical requirements across departments.
• Support contract/requirement review, external audits, program reviews, source inspections, product/process development, failure analysis, RCCA investigations, and continuous‑improvement projects.
• Track and communicate customer quality issues (rejections, escapes, audit findings) and develop recovery, RCCA, and improvement plans.
• Collaborate with Purchasing to address supplier‑quality issues and improve incoming material quality.
• Manage QMS‑specific systems such as Corrective Actions, Internal Auditing, Calibration, etc.
• Take ownership of internal and vendor issues; support external customer issues to ensure lasting service responsiveness.
• Travel to other sites and prospects as needed to support business development.
• Create and direct environmental test functions and applications.
• Provide budgetary guidance during annual standards reviews and department budgeting.
• Maintain regular and reliable attendance.

Requirements

• B.S. degree or equivalent combination of 5 years related experience/education.
• Full understanding of QMS standards; AS9100 knowledge desired.
• Technical literacy, problem‑solving, and critical‑thinking skills.
• Project‑management and organizational abilities.
• In‑depth knowledge of quality systems, policies, and procedures with ability to interpret customer requirements.
• Ability to juggle multiple tasks and make quality decisions without negative impact on others.
• Proficiency in leading root‑cause corrective‑action analysis.
• Diverse knowledge of inspection control methods, techniques, and standards.
• Capability to develop and execute effective plans, identify obstacles, and communicate to achieve goals.
• Valid NYS driver’s license and eligibility to drive a company vehicle; ability to travel regularly, including outside normal work hours.
• Strong computer skills; proficient with an ERP system and Office 365 suite.
• Effective professional communication with internal and external contacts.
• Strong interpersonal, organizational, follow‑up, and communication skills.
• Work information limited to U.S. persons.

Compensation

Salary range: governmental minimum exempt level up to $90,000 per year, plus performance‑based incentive and additional discretionary incentive.

Work Environment

• Equipment: telephone, cell phone, photocopier, calculator, computer, ERP system, Microsoft Outlook 365.
• Personal protective equipment required: safety shoes, gloves, safety glasses.
• Mental/visual demands: close attention to data analysis, accounting work, extensive reading, and visual acuity (with or without corrective lenses) to pass a Jaeger vision exam.
• Physical demands: frequent lifting, carrying, pushing, pulling, or moving objects; occasional exertion of up to 20 lb.
• Travel: as needed to other company sites (Syracuse, Rochester, Buffalo) and for business purposes; company‑provided vehicle.
• Environmental conditions: minimal exposure to temperature changes, outdoor weather, fumes, odors, gases, mists, smoke, oils, or lubricants; occasional exposure to dangerous equipment and moving mechanical parts.