Quality Manager III

About the role

The Plant Quality Manager is the quality advocate for the plant, providing leadership for the quality and food safety systems and programs. Key drivers include assuring compliance to specifications on incoming materials, in-process conditions and finished products, and reducing quality attribute variation through Statistical Process Control (SPC) methodology.

Responsibilities

• Acts as a safety leader and puts safety first in all responsibilities.
• Works in conjunction with the EHS Manager to establish and maintain all policies and programs to assure a safe working environment.
• Provides hands-on management of the elements of the Quality Management System, including quality action plans, customer complaints and internal holds, standard work, audit processes, document control, test methods, and quality test equipment.
• Ensures training is conducted for quality management system elements.
• Ensures plant systems are tied into corporate standards via reviews and audits.
• Generates scorecards and reports for all aspects of plant quality, not limited to and including VOC, CARs, SCARs, COAs, SPC reporting, losses, internal, and third party & customer audits.
• Serves as the point of contact with customers when product quality exceptions occur.
• Conducts advanced statistical analysis and process capabilities for process and product quality.
• Independently manages customer interactions as it relates to product or service quality.
• Identifies, defines, and promotes awareness of customer requirements for the plant.
• Manages and trains the activities of the Quality Team including the lab/quality technicians.
• Participates and leads teams in support of continuous improvement initiatives and establish a CI culture.
• Establishes a culture of continuous improvement in Quality.

Requirements

• Requires a Bachelor’s degree in Engineering or other Technical discipline.
• ASQ CMQ/QE or ASQ CQE certification strongly preferred.
• 7-10 years of manufacturing industry experience to include positions in both quality QA/QC and Operations/Production.
• 2-3 years of demonstrated achievement in a Quality Leadership position.
• Learns Lean Six Sigma Black Belt Certification or willing to obtain such certification is required.
• Thorough understanding of common Quality and Problem Solving tools such as Statistical Analysis, DOE, Pareto charts and Histograms.
• Demonstrated project management experience.
• Strong proficiency in PC-based tools including Excel, PowerPoint, Word and Outlook required.
• Previous ERP experience a plus.

Qualifications

• Technical Knowledge: Effective communication skills to execute quality programs and communicate with employees at all levels of the plant. Exceptional problem-solving and analytical skills with the ability to make quick and appropriate decisions. Strong Customer Service Focus. Strong Team Leadership with ability to manage, coach, and develop people, talent and skills. Demonstrated Energy, Empowerment and Execution.
• Values: Lives Amcor Core Values and leads by example.

Skills

• Technical Knowledge: Effective communication skills to execute quality programs and communicate with employees at all levels of the plant. Exceptional problem-solving and analytical skills with the ability to make quick and appropriate decisions. Strong Customer Service Focus. Strong Team Leadership with ability to manage, coach, and develop people, talent and skills. Demonstrated Energy, Empowerment and Execution.

Benefits

• Medical, dental and vision plans.
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees.
• Company-paid holidays starting at 8 days per year and may vary by location.
• Wellbeing program & Employee Assistance Program.
• Health Savings Account/Flexible Spending Account.
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits.
• Paid Parental Leave.
• Retail Savings Plan with company match.
• Discretionary annual bonus program (initial eligibility dependent upon hire date).