Quality Manager - Cleveland, OH

About the Company

Celebrating 100 years of building community and 100% employee-owned, Higley Construction is one of the most experienced and respected construction firms in the region. Founded in 1925, the company partners with clients to bring goals and visions to life, guided by honesty, integrity, and mutual respect. Higley builds trust, relationships, and communities through projects such as offices, schools, and hospitals, creating environments where people can live, work, and thrive. As a 100% employee-owned company, Higley fosters a culture of shared success, job stability, and long-term financial growth for all employees through its Employee Stock Ownership Plan (ESOP).

Position Overview

The Quality Manager is responsible for implementing and managing Higley Construction's Quality Control Management System (QCMS) across multiple commercial construction projects. Reporting to the Senior Quality Manager, this role collaborates with project teams, owners, architects, engineers, and subcontractors to ensure work meets contract documents, project specifications, and quality standards. The Quality Manager proactively identifies quality risks, develops project-specific quality plans, facilitates inspections, and promotes continuous improvement throughout the project lifecycle. This position requires a strong construction background, excellent communication skills, and a commitment to quality, accountability, and excellence.

Responsibilities

• Lead quality assurance and quality control efforts on multiple commercial construction projects simultaneously.
• Implement and maintain Higley's Quality Control Management System (QCMS) on assigned projects.
• Review contract documents, drawings, and specifications to identify and communicate project quality requirements.
• Develop and assist project teams with project-specific Quality Plans.
• Facilitate Quality Kick-Off Meetings and ensure quality requirements are incorporated into subcontract documents and project schedules.
• Participate in subcontractor scope review meetings and project meetings as needed.
• Coordinate and facilitate Pre-Installation Meetings for Definable Features of Work.
• Conduct First Work-in-Place Inspections and Follow-Up Inspections with project teams and subcontractors.
• Identify, track, and assist in resolving non-compliant work items.
• Evaluate subcontractor quality control procedures and provide recommendations for improvement.
• Utilize quality management software, including HammerTech and Power BI, to maintain inspection records and reporting.
• Train and support project teams and subcontractors in the use of quality management processes and software.
• Promote quality best practices, continuous improvement, and lessons learned throughout the organization.
• Provide regular quality reporting and updates to the Senior Quality Manager.
• Perform additional related duties as assigned.

Skills and Abilities

• Strong understanding of commercial construction practices, drawings, specifications, and contract documents.
• Ability to identify quality risks and develop practical solutions throughout construction.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong organizational and time management skills with the ability to manage multiple projects and priorities.
• Effective presentation and facilitation skills.
• Demonstrated problem-solving and analytical abilities.
• Ability to remain professional and effective in demanding situations.
• Strong attention to detail and commitment to quality standards.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to learn and effectively utilize construction technology platforms and inspection software.
• Demonstrated leadership, mentoring, and coaching capabilities.

Qualifications

• Bachelor's degree in Construction Management, Engineering, Architecture, or a related field; equivalent industry experience may be considered in lieu of a degree.
• Minimum of 5 years of construction industry experience in a role such as Superintendent, Project Manager, Architect, or similar construction leadership position.
• Previous quality management experience is preferred but not required.
• Experience reviewing construction documents, specifications, and quality requirements.
• Experience working with quality management software, reporting systems, and construction technology platforms is preferred.
• Pursue professional development opportunities, including obtaining ASQ Certified Construction Quality Manager certification within two years if not already attained.

Benefits

• Employee Stock Ownership Plan (ESOP) – 100% Employee-Owned
• 25 days of Paid Time Off
• 9 Paid Holidays
• Health, Dental, & Vision Insurance
• Pet Insurance
• Health/Dependent Care Reimbursement Accounts
• 401k Contributions/Match
• Life Insurance/AD&D
• Employee Assistance Program
• Volunteer Time Off & Gift Match Program
• Paid Birthday Leave
• Paid Family Leave
• Paid Military Leave
• Short & Long Term Disability
• Years of Service Awards
• $1,500 Referral Bonus
• Mentorship Program
• Tuition/Certification Reimbursement
• Capability for up to 16 hours per week of remote work
• Casual Friday Policy
• Cell Phone Reimbursement
• Apparel Allowance
• Enterprise/National Rental Benefits

Pay

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as internal equity and alignment with the team. For Cleveland, OH, this ranges from $82,160 to $114,920 plus benefits and retirement program.

Schedule

This position is classified as safety-sensitive and may require climbing ladders, working on scaffolding, driving motor vehicles, and walking on roofs or other construction site surfaces. Physical activities include driving to and from offices, jobsites, meetings, client locations, and other work-related sites; climbing ladders and scaffolding; riding in mobile elevated work platforms up to 80 feet; entering and working in confined or tight spaces; remaining in stationary positions for extended periods; frequent movement between tasks or worksites; walking on snow-covered or icy surfaces; lifting or adjusting objects weighing 30 to 50 pounds; performing repetitive motions; using hands and arms to handle tools, equipment, and materials; operating spray test equipment, construction tools, power tools, machinery, and heavy equipment; wearing fall protection and respiratory protection gear.

Work may occur in various environmental conditions, including exposure to high and low temperatures, inclement weather (rain, wind, snow), dusty environments, extreme noise, poor ventilation, and small or enclosed spaces.

Drug and Alcohol Screening Requirement

An initial pre-employment drug and alcohol test is required. Annual and random drug and alcohol testing are conducted for all employees during employment. Higley Construction prohibits employees from being under the influence of drugs or alcohol during work hours.