Quality Manager & Business Process Improvement Leader

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must preserve all substantive info, not invent. Remove boilerplate. We need to parse the job posting: It includes JOB SUMMARY, JOB PURPOSE, Job Duties (multiple sub-sections), Authority, Key Performance Indicators, Work Environment, Physical Requirements, Essential KNOWLEDGE / SKILL / ABILITY / EDUCATION / EXPERIENCE, Preferred..., Experience Typically..., Required Competencies, Working Relationships. We need to map to sections: About the role (maybe summary + purpose). Responsibilities (duties). Requirements (education/experience). Qualifications (maybe certifications). Skills (competencies). Benefits, Pay, Schedule only if present. The posting does not mention benefits, pay, schedule. So we should not include those sections. We must not include headings with filler. So we will include About the role, Responsibilities, Requirements, Qualifications, Skills. Possibly also Working Relationships? Not a standard heading but could be part of About? The instruction says use headings for those specific section names; we should not add other headings. So we should embed Working Relationships maybe within About the role or Responsibilities? Probably within About the role as part of description. But we must preserve all substantive info; we can include it in a paragraph under About the role. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to avoid repeating job title. No Job ID etc. We need to preserve all substantive info: That's a lot. We'll need to condense but not lose detail. However we must not invent or summarize away detail. That is tricky: we need to keep all info but can we rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Means we should not omit details, but we can rephrase? Likely we should keep the details but can be concise as long as we don't lose meaning. However "summarize away detail" suggests we shouldn't create placeholders like "various duties". We need to keep the specifics. Given the length, we need to output a fairly large HTML fragment with many

• items. We'll structure:

  About the role

  Combine JOB SUMMARY and JOB PURPOSE and maybe Working Relationships.

  Then Responsibilities: list each duty bullet from Job Duties sections. There are many repeated sentences; we need to preserve but can combine duplicates? The instruction says do not summarize away detail, but duplicates can be removed? It says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines". So we can remove duplicated lines. So we should deduplicate. We'll extract unique duty statements. Let's list duties from the text: - Manage, maintain, and continuously improve the organization's QMS. - Provide leadership and guidance for the effective implementation of QMS requirements across departments, disciplines, projects, and support functions. - Develop, review, update, and control quality policies, procedures, processes, forms, templates, and guidelines. - Ensure QMS processes are implemented consistently across project delivery and support functions. - Develop, maintain, and continuously improve the organization's Process Maturity & Risk Assessment Program. - Plan and coordinate process assessments, QMS assessments, assessor calibration activities, executive assessment reporting, and continuous improvement initiatives. - Monitor process maturity, organizational maturity, risk trends, assessment findings, and improvement actions, and report results to Executive Leadership. - Maintain documented information and quality records in accordance with organizational requirements. - (Duplicate of Provide leadership and guidance... appears again; we can drop duplicate.) - Performance Monitoring & Improvement: - Establish, monitor, and report quality objectives, KPIs, and performance indicators. - Monitor project and organizational quality performance, including design errors, documentation errors, rework, nonconformances, client complaints, recurring issues, and other relevant quality indicators. - Analyze trends and identify systemic issues and opportunities for improvement. - Develop periodic quality performance reports for senior and executive management. - Recommend improvement initiatives based on objective performance data, assessment results, audit findings, risk trends, and stakeholder feedback. - Auditing & Compliance: - Develop and maintain the organization's internal QMS audit program. - Plan, coordinate, conduct internal audits and process assessments. - Verify compliance with applicable ISO 9001 requirements, company standards, approved procedures, contractual requirements, and client requirements. - Document audit findings and monitor the timely closure of findings and corrective actions. - Serve as a primary organizational point of contact for QMS-related external audits and assessments. - Ensure audit results are communicated to appropriate leadership and process owners. - Nonconformance, Corrective Action & Risk Management: - Administer and oversee the organization's Nonconformance Reporting (NCR), Corrective Action, Preventive Action, and Continual Improvement processes. - Facilitate root-cause analysis and problem-solving activities for significant or recurring quality issues. - Verify that corrective actions address the identified root cause and are effectively implemented. - Monitor corrective action effectiveness and escalate overdue or ineffective actions as appropriate. - Work with Project Managers and design / technical teams to identify quality risks and improvement opportunities. - Identify systemic and recurring issues that may require organizational-level corrective or preventive action. - Escalate significant quality risks, recurring issues, and systemic concerns to senior management. - Project Quality Assurance & Support: - Provide independent quality assurance support to Project Managers, discipline leaders, and technical teams. - Support the establishment and implementation of appropriate project quality requirements and controls. - Ensure appropriate design review, checking, verification, validation, and approval processes are established and followed. - Develop, maintain, and oversee the organization's Quality Manual and related QMS documentation. - Develop and oversee project-specific Quality Plans when required. - Monitor client feedback and satisfaction and ensure appropriate actions are taken. - Promote early identification and resolution of quality issues to minimize rework, project disruption, and client impact. - Management Review & Training: - Coordinate and provide input for Management Review meetings. - Develop and deliver QMS awareness training and quality-related training programs. - Promote quality awareness, accountability, risk-based thinking, and continual improvement throughout the organization. - Facilitate Management Review meetings and ensure outputs are translated into corrective actions, improvement initiatives, risk mitigation activities, and QMS updates. - Standards & Regulatory Requirements: - Monitor changes to relevant industry standards, regulations, contractual requirements, and client quality expectations. - Evaluate potential impacts of changes to the organization's QMS and business processes. - Advise management and project teams on quality-related matters and recommended improvements. - Coordinate with appropriate technical and discipline leaders to ensure applicable requirements are incorporated into organizational processes. - Authority: - Raise and issue quality nonconformities. - Request corrective actions from responsible personnel and departments. - Escalate significant quality issues to senior management. - Recommend additional review, verification, or control measures where quality risks are identified. - Monitor compliance with approved QMS procedures and requirements. - Recommend improvements to the QMS and associated business processes. - Independently report significant quality concerns to top management. - Key Performance Indicators (Leadership-Defined Quality Objectives & Indicators): - The Quality Manager & Business Process Improvement Leader is responsible for monitoring, analyzing, reporting, and facilitating achievement of leadership-approved quality objectives and performance indicators. - Work Environment: - Work is performed in a Vestal Corporation office. - Physical Requirements: - Prolonged periods of sitting at a desk and able to operate a computer and other office equipment. - Must be able to move about the office to access office equipment and other office buildings within the Vestal office complex. - This position frequently communicates with others and must be able to exchange accurate information. - Essential KNOWLEDGE / SKILL / ABILITY / EDUCATION / EXPERIENCE: - Bachelor’s degree in quality management, Industrial Engineering, Systems Engineering, Engineering Management, Business Administration, Architecture, Construction Management, Operations Management, Project Management, or a related field. - Experience in quality management within an A&E, engineering consulting, architecture, EPC, or construction environment. - Strong knowledge of ISO 9001 Quality Management System requirements. - Experience in auditing, corrective actions, root-cause analysis, and continual improvement initiatives. - Preferred: - ISO 9001 Lead Auditor or Internal Auditor certification. - Professional Engineering (PE) or Architectural registration. - Lean Six Sigma certification or equivalent quality improvement qualification. - Project Management professional (PMP) - American Society for Quality (ASQ) Certified Manager of Quality / Organizational Excellence - Experience managing ISO certification and external audits. - Experience with Lean Construction Institute (LCI) principles. - Experience implementing Lean Design or Lean Project Delivery methodologies. - Experience Typically, 8 to 12 years of relevant professional experience, including significant experience in quality management, auditing, process improvement, and QMS implementation within an A&E or project-based environment. - Required Competencies: - QMS expertise - Lean thinking - Leadership and team management - Auditing and compliance management - Analytical and problem-solving skills - Risk-based thinking - Strong communication and interpersonal skills - Technical report writing and presentations - Stakeholder management - Attention to detail - Decision-making and sound judgment - Ability to influence project teams and leadership - Commitment to continual improvement - Working Relationships: - Internal: Executive Leadership, Discipline Leaders, Project Directors, Project Managers, Architects, Engineers, IT/BIM/CAD Teams, Document Control, Commercial and Contracts, Procurement, Human Resources, Administrative and support functions - External: Clients, Consultants, Certification Bodies, External Auditors, Regulatory Authorities, Subconsultants and Vendors, Other relevant stakeholders We need to map to sections: About the role (summary + purpose + maybe working relationships?), Responsibilities (duties), Requirements (education/experience?), Qualifications (certifications/preferred?), Skills (competencies). We'll decide. About the role: combine JOB SUMMARY, JOB PURPOSE, Work Environment, Physical Requirements maybe? But Work Environment and Physical Requirements could be separate but not in list of allowed headings. Could embed in About the role as paragraphs. Responsibilities: all duty bullets. Requirements: Education and experience (essential). Could also include "Experience Typically, 8 to 12 years..." as part of requirements. Qualifications: Preferred certifications etc. Skills: Required Competencies. We must not include Benefits, Pay, Schedule. We'll output HTML with

  About the role

  then paragraphs. We need to ensure we don't lose any substantive info. We'll try to keep all points. Let's craft. First, About the role paragraph(s): We can have one

  containing the summary and purpose combined, plus work environment and physical requirements. But we need to preserve details: JOB SUMMARY text, JOB PURPOSE text, Work Environment, Physical Requirements. We'll combine them into maybe two paragraphs. Let's extract JOB SUMMARY: "The Quality Manager & Business Process Improvement Leader serves as the guardian and gatekeeper of the organization's Quality Management System (QMS), providing leadership, guidance, mentoring, coaching, training, facilitation, and independent assurance to ensure the effective implementation and continuous improvement of the QMS. The Quality Manager & Business Process Improvement Leader promotes a culture of quality and accountability while enabling process owners and project teams to take ownership of quality within their respective areas of responsibility. The Quality Manager & Business Process Improvement Leader is accountable for the administration, effectiveness, and continual improvement of the organization's QMS, including the Process Maturity & Risk Assessment Program." JOB PURPOSE: "The Quality Manager & Business Process