Quality Manager, Behavioral Health
About the role
The Quality Manager, Behavioral Health is responsible for developing, implementing, and monitoring quality assurance and quality improvement activities for CloseKnit Behavioral Health. This role supports documentation excellence, regulatory and payer audit readiness, clinical quality monitoring, patient safety, complaint and grievance review, provider support, and performance improvement across therapy and psychiatry services. The Quality Manager works cross-functionally with behavioral health clinical operations, leadership, providers, compliance, revenue cycle management, credentialing, product, data analytics, customer service, and other teams to ensure behavioral health services are delivered in a high-quality, patient-centered, compliant, and measurable manner. This position serves as a quality and clinical operations resource to behavioral health providers and operational teams, providing guidance related to documentation standards, evidence-based care, workflow optimization, risk identification, care coordination, and quality improvement opportunities. The Quality Manager identifies trends, recommends corrective action, supports process improvement, and helps establish short- and long-term quality objectives aligned with CloseKnit Behavioral Health goals.
Responsibilities
- Develop, implement, and manage behavioral health quality assurance and quality improvement processes across therapy and psychiatry services.
- Develop and maintain chart audit processes to evaluate clinical documentation, treatment planning, medical necessity, risk assessment, coding support, and compliance with organizational and payer expectations.
- Monitor documentation timeliness, completeness, and quality; identify trends and partner with clinical and operational leaders to support improvement.
- Conduct documentation reviews and provide clear, actionable feedback to providers to improve consistency, compliance, and quality of care.
- Support development,