Quality Assistant, Behavioral Health

OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year.

Responsibilities

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Review electronic health records to identify clients requiring timely follow-up in accordance with agency protocols, quality standards, and value-based care measures.
• Identify care gaps and notify clinicians and supervisors of client follow-up needs to promote continuity of care.
• Monitor completion of required outreach and follow-up activities, communicating with staff as needed until care gaps are resolved.
• Facilitate timely communication between providers and clients by ensuring appropriate outreach activities are completed.
• Track quality measures, care gap closure, follow-up activities, and performance metrics using Microsoft Excel and other reporting tools.
• Maintain accurate tracking spreadsheets, databases, and reports, and prepare routine quality performance reports for leadership.
• Support adherence to agency quality standards, clinical protocols, payer requirements, and value-based care initiatives across mental health, substance use disorder (SUD), psychiatry, and medical services.
• Communicate professionally and effectively with clinical staff and supervisors through email and other communication methods to promote timely follow-up.
• Maintain strict confidentiality of protected health information (PHI) in accordance with HIPAA and agency policies.
• Assist with quality improvement initiatives, departmental projects, and other administrative duties as assigned.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of experience in healthcare, behavioral health, medical office administration, quality support, or a related administrative position.
• Proficiency in Microsoft Excel, Outlook, and Microsoft Office applications.
• Associate or bachelor’s degree in healthcare administration, psychology, social work, business administration, or a related field (preferred).
• Experience working with electronic health records (EHRs) (preferred).
• Experience in behavioral health, healthcare quality, population health, or value-based care (preferred).

Qualifications

• Mission driven; strong desire to make an impact.
• Exceptional attention to detail and organizational skills.
• Ability to perform structured record review with a high degree of accuracy and consistency.
• Intermediate proficiency with Microsoft Excel, including maintaining tracking spreadsheets, sorting and filtering data, and preparing basic reports.
• Strong written communication skills, particularly professional email communication.
• Persistent follow-through and the ability to monitor tasks through completion.
• Ability to prioritize multiple responsibilities while meeting deadlines.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Commitment to maintaining strict confidentiality and safeguarding sensitive client information.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Benefits

• Stable non-profit organization with 160+ year track record.
• Clear career ladder for development path in various roles.
• Opportunity to earn monthly bonus (select clinical/therapist and BHS roles only).
• Competitive medical benefits including a low-premium medical plan option for employee or employee + children.
• Free CEU trainings.
• 10 paid holidays (some are exchangeable).
• Flexible work schedules to support work/life balance.
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations.
• 401(k) with employer match option.
• Employment Assistance Program (EAP).
• Mileage reimbursement.
• Free licensure supervision.
• Recognition and rewards.