Quality Manager
Valence · West Springfield, MA · 1 mo ago
Quality Assurance$90k–$110k/yrFull-time
Quality Metrics
- Review the entire Quality process and identify key metrics needed to improve overall quality.
- Measure metrics such as scrap, rework, first pass yield, cost of quality, cost of poor quality, and escapes.
- Integrate Quality Metrics into the company’s new ERP System.
- Gain buy-in from Managers and ensure all departments understand and measure their metrics.
- Identify areas for improvement and implement necessary changes.
Organizational Development
- Manage and motivate the quality team.
- Create individual performance plans and implement strategic replacements as needed.
- Ensure a high-quality team with greater capacity and increased initiative.
- Supervise personnel and operations according to company policies and procedures.
- Provide necessary training for the quality team to support their development.
Maintenance of Certification
- Maintain NADCAP and all other relevant certification registrations with high system compliance.
- Sustain outside audits and recertification audits as required.
Customer Interface
- Develop strong working relationships with quality leadership at customer companies.
- Resolve customer issues promptly and improve communication.
- Maintain a cost-effective quality system meeting customer requirements and product approvals.
- Provide quality support for customer quality audits, source audits, failure analysis, design reviews, and sales visits.
- Act as a liaison with external parties regarding the quality system and product quality.
Benefits
- Medical
- Dental
- Vision
- Long-term Disability
- Employee Assistance Program
- 401(k) with a 3% match
- Holiday Pay
Pay
- $90,000 - $110,000
Schedule
- N/A