Quality Manager

Responsibilities

• Customer Quality Leadership – Serve as the lead organizational contact for customer quality concerns; investigate complaints and lead root cause and corrective action (RCCA) using 8D, 5 Why, and CI methodologies
• Customer Source Inspections – Coordinate customer source inspections and drive corrective actions to eliminate root causes of nonconformance
• Complaint Response Management – Manage customer complaint response timelines and ensure on-time closure of corrective actions
• Customer Representation – Professionally represent the company with customer quality representatives and auditors
• Quality KPI Ownership – Own and report quality KPIs including PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission
• QMS Support & Continuous Improvement – Support the established QMS and drive continuous improvement of quality processes in alignment with ISO 9001
• Internal Audit Program – Support the internal audit program: conduct audits, train auditors, and drive corrective action follow-up
• Management Review Inputs – Provide inputs to Management Review and apply risk-based thinking in day-to-day quality decisions
• Document Control – Manage controlled documents pertaining to quality submissions and follow established document control procedures
• Calibration Program – Manage the calibration program including gage control, recall, and measurement equipment qualification
• Nonconforming Material Control – Oversee nonconforming material control and MRB disposition decisions
• APQP & PFMEA – Lead APQP phase gates and launch readiness; develop and maintain PFMEAs (severity, occurrence, detection, AP)
• Control Plans – Own Control Plans linked to PFMEA outputs; drive floor-level inspection and process monitoring
• PPAP & First Article – Oversee PPAP and First Article submissions through Levels 1–5, including PSW packages
• MSA & SPC – Apply MSA (Gage R&R, bias, linearity, stability) and SPC (Cpk/Ppk) to drive process control
• Welding & Fabrication Quality – Apply familiarity with AWS compliance; WPS/PQR/WPQ documentation; visual, dye penetrant, and magnetic particle inspection; and CWI coordination
• Assembly Quality – Oversee torque verification and tool calibration, error-proofing (poka-yoke), sub-assembly traceability, and functional test protocols
• Special Process Audits – Conduct special process audits in accordance with applicable CQI standards
• Supplier Quality & Incoming Inspection – Own the incoming inspection program, supplier scorecards, PPM tracking, and supplier corrective action; oversee outsourced process control
• Inspection Fixtures & Laser Scanning – Review and evaluate inspection holding fixtures, component parts, and assembly inspection fixtures; direct laser scanning programs (Polyworks)
• Process Improvement Collaboration – Work with manufacturing teams to adjust fixtures and processes to improve part quality
• Team Leadership & Development – Coach quality team members; lead and develop Quality Engineers, Inspectors, and Auditors; hire, train, and conduct performance management
• Employee Training – Train employees in QMS, quality control, RCCA, inspection, and fixturing methodology

Requirements

• B.A. or B.S. in Engineering, Quality Control, or related field preferred
• Minimum 10 years of related quality experience in production manufacturing
• ASQ membership and CMQ/OE preferred; CQE, CQA, or CWI a plus
• Excellent organizational, interpersonal, and time management skills; ability to multi-task in a fast-paced production environment
• Strong knowledge of GD&T (ASME Y14.5) and blueprint reading; knowledge of QA regulatory requirements and corrective action methodologies
• Working knowledge of ISO 9001 required; familiarity with AS9100 and/or IATF 16949 a benefit
• AIAG core tool fluency: APQP, PFMEA, Control Plans, PPAP, MSA, SPC
• Knowledge of PSW, Dimensional Reports, Material Performance Test Results, MSA, AAR, SDS, IMDS, CDX, and various Customer Approval processes
• Familiarity with CQI special process audits (CQI-12 Coating, CQI-15 Welding); structured problem solving (8D, 5 Why)
• Knowledge of welding inspection
• Knowledge of sample/master retention protocols and qualified laboratory documentation (A2LA, ISO 17025)
• Strong computer skills, Microsoft Office
• QMS internal auditor training required; lead auditor certification preferred
• Experience with metal stamping, fabrication, welding, assembly, and powder coat processes preferred
• Active, working management position requiring regular production floor presence; must be able to stand, walk, bend, kneel, stoop, crouch, climb, and occasionally lift up to 35 pounds
• Frequent exposure to fumes, airborne particles, hazardous chemicals, moving mechanical parts, industrial equipment, vibration, and loud noise; appropriate PPE required
• Travel is primarily local during the business day, with occasional out-of-area or overnight travel for customer engagements, supplier visits, and audit support