Quality Manager

Your Opportunity

Taylor Communications, a Taylor Corporation company, is seeking a Quality Manager to join the team at our York, PA facility.

Responsibilities

• Lead the development, implementation, and ongoing improvement of the site’s Quality Management System.
• Partner with Operations and plant leadership to identify quality gaps, process issues, and repeat defects.
• Use structured root cause analysis tools such as 5 Whys, 8D, CAPA, and Pareto analysis to drive sustainable corrective actions.
• Establish, track, and report quality metrics that help measure process performance, trends, defects, and cost of poor quality.
• Support the development and maintenance of quality standards, SOPs, control plans, documentation, and audit-ready processes.
• Review quality and process data to identify patterns, determine root causes, and recommend practical improvements.
• Lead or support process improvement activities, including process mapping, value stream analysis, kaizen events, and other continuous improvement efforts.
• Help ensure quality is built into the process rather than relying only on quality checks or final inspection.
• Partner with cross-functional teams, including Operations, Engineering, Maintenance, Supply Chain, and Customer Support, to improve quality performance and process consistency.
• Support internal audits, external audits, customer requirements, and certification efforts as needed.
• Train, coach, and influence employees and leaders on quality standards, root cause analysis, process improvement, and continuous improvement practices.
• Help build a culture of accountability, process ownership, and continuous improvement.

Requirements

• 5+ years of experience in quality management, quality engineering, or a similar quality leadership role within a manufacturing or production environment.
• Experience working with quality management systems, quality standards, corrective actions, and process improvement.
• Strong root cause analysis experience, including the ability to identify true process issues and drive sustainable corrective actions.
• Experience using data to evaluate quality performance, identify trends, and recommend improvements.
• Strong understanding of manufacturing processes and how quality is built into production.
• Ability to partner with production, engineering, maintenance, supply chain, and leadership teams.
• Strong communication skills, including the ability to explain quality standards, train others, and influence change.
• Demonstrated ability to drive process discipline, accountability, and continuous improvement in a plant environment.

Qualifications

• Lean, Six Sigma, or continuous improvement experience.
• Licenses or certifications such as Lean Six Sigma Green Belt, Black Belt, or similar.
• ISO 9001 experience, including internal audits or supporting audit readiness.
• Experience with QMS tools, ERP systems, document control systems, or quality record systems.
• Experience with statistical process control, capability studies, dashboards, or quality reporting tools.
• Printing, packaging, corrugated, extrusion, food manufacturing, or other process-based manufacturing experience.