Quality Manager

About the role

This is an exciting opportunity for a Quality Manager in Burlington, Massachusetts to formulate and implement the business’ long-term quality, regulatory, and compliance policy.

Responsibilities

• Enforce compliance to the quality management system, develop and maintain quality processes, and support audits of the quality management system.
• Manage compliance of products to regulatory requirements (related to safety, EMC, and the environment) from around the world to support global sales of products.
• Lead handling of escalated field quality complaints (including internal and external communication) from around the world to ensure customer satisfaction.
• Make final decisions on quality-related topics and respond to customer inquiries on quality-related topics.
• Lead quality reporting and drive improvements in KPIs including Cost of Non-Quality, Field Failure Rates, zero hour return rates, Field Incidents, Complaint Resolution Time, customer NPS, Employee Engagement survey results, Delivery Reliability Metrics (DRM), and various advanced quality metrics related to FMEA action implementation, AQP maturity, etc.
• Motivate and inspire members of the quality team and other teams to resolve existing issues, prevent future issues, and pursue continuous improvement in quality.
• Coach, train, and develop team members on key aspects of Quality and new product development including Supplier Quality, Customer/Field Quality, Structured Problem Solving, Root Cause Analysis, Advanced Quality, Risk Management, PPAP, 8D, FMEA, Validation testing, Quality Management Systems, ISO9001:2015, Compliance Engineering, New Product Development, and Launch processes.
• Lead and manage a team of approximately 7-8 direct reports (including one people manager managing additional employees) responsible for various aspects of product quality including: Advanced Quality, Compliance Engineering, and Field Quality Engineering.
• Work closely with product development teams to ensure new and existing products meet all applicable safety, EMC, and environmental regulations.
• Identify applicable standards, interpret them, and translate them into clear requirements for R&D engineers to follow as they develop new and improved products.
• Interface with regulatory agencies (including UL and FCC) to achieve and maintain certification for new and existing products and work with other compliance engineers to achieve certifications for other regions, while serving as the overall compliance representative on the project teams for most new product development projects.
• Responsible for Prediction of Reliability and Lifetime of Product based on the design parameters and test results after running simulation on reliability tools.
• Provide guidance to design engineers and test engineers during new product development on robust Quality Test Plans, Test Standard Operating Procedures, implementing lifetime prediction tools, Component Derating Guidelines, and Voltage-Current Mapping.
• Review new and existing Technical Standard Operating Procedures (TSOPs) and update as per project requirements.
• Ensure that customer and compliance requirements are incorporated into product functional specifications and support risk and failure analysis (DFMEA) using robust engineering tools to ensure functional specification requirements and severity are fully met.
• 10% international and domestic travel required.

Requirements

• Bachelor’s degree in Electrical Engineering or related engineering discipline and 7 years of experience in quality engineering roles; experience in the lighting industry is preferred.
• Experience managing a team of quality engineers.
• Demonstrated leadership in addressing significant quality issues in the field, during product development, and/or in a manufacturing setting.
• Experience with validation and development of Quality Test Plans.
• Experience with New Product Development & Risk assessment.
• Experience with electronic lifetime and system reliability prediction tools.
• Proficiency with Structured Problem Solving tools, including 8D; APQP, FMEA, PPAP; NPS improvement.
• Experience implementing and maintaining the requirements of ISO 9001:2015.
• Experience with Supplier Quality, including supplier selection, evaluation, and assessment of new suppliers; Supplier Development guidelines and improvement as per organization requirements.
• Experience with Compliance and approbation including CB, CE, RCM, Kite Marking, BIS, and ENEC product certification.
• Knowledge of standards including IEC 61347-2-13, IEC 61347-1, IEC 62384, IEC 60598-1, CISPR15/EN55015, IEC 61000-3-2, IEC 61000-3-3, IEC 61000-4-4, IEC 61000-4-5, IEC 61000-4-6.
• Experience in resolution of critical product/market/field complaints by identifying product design/process issues and implementing corrective/preventative actions with cross-functional teams.
• Experience with BOM Check tool for RoHS/REACH compliance.
• Experience with people management and stakeholder management.
• Design for Six Sigma (DfSS) Greenbelt certification.
• Must be legally authorized to work in the United States without current or future company sponsorship needs.
• 10% international and domestic travel required.

Benefits

• Company-subsidized benefits plan offerings including Medical, Health Savings Account, Dental, 401K retirement plan with company match, and Employee Stock Purchase Plan (ESPP).
• Paid Time Off, including paid vacation, holidays, and personal days.
• Tuition reimbursement and product discounts.
• Ability to purchase supplemental benefits including supplemental life insurance, dependent life insurance, vision insurance, Accidental Death & Dismemberment insurance, health care flexible spending account, and dependent care flexible spending account.

Pay

$182,350 - $228,012