Quality Manager

Job Summary

Responsible for leading the Quality department to include all internal and external inspection and associated documentation. Maintains the Quality Management System, ISO9001 certification, facilitates all third-party audits and ITAR compliance. Ensures submission of certification document packages to customers.

Essential Duties & Responsibilities

• Prioritize, schedule, and delegate work assignments, and directly supervise the quality assurance staff to ensure the meeting or exceeding of quality specifications and standards of ISO and ITAR.
• Establish and implement quality procedures and specifications, testing procedures, and standards for raw materials, in-process and finished goods.
• Audit quality systems, initiating corrective action as required
• Develop and recommend inspection and sampling techniques and quality assurance plans.
• Develop process control procedures ensuring production of finished products meet quality specifications and standards.
• Develop training for and train employees on quality related practices and system requirements.
• Produce quality reports; analyze information, and address and resolve problem areas.
• Develop and lead cross-functional teams to address and resolve quality issues and to improve levels of quality and productivity.
• Provide technical assistance to customers, vendors, and other departments of the company.
• Resolve any quality issues.
• Conduct research on product defects and recommend modifications in product or quality standards where warranted.
• Review all complaints received from customers to determine corrective action.
• Provide assistance to customers regarding quality problems or concerns.
• Develop and maintain departmental budget; ensure maximum utilization of resources within budget constraints.
• Ensure compliance with all housekeeping procedures and all quality and safety regulations.

Qualifications & Skills

• Bachelor's degree and five to seven years of related experience
• Or ten to twelve years of progressively responsible related experience; or a combination of education and experience.

Physical Demands

• Frequent sitting
• Occasional standing, walking, lifting up to 50 lbs
• Use hands to finger, handle, or touch objects, tools, or controls
• Talk or hear
• Adjust focus

Work Environment

• Sit
• Use hands to finger, handle, or touch objects, tools, or controls
• Talk or hear
• Occasionally lift and/or move physical products (up to 50 lbs), reports, files, etc.

EEO/ITAR Statement

RAM Tool is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

U.S. Citizenship is a requirement for all jobs at RAM Tool.