Quality Manager

About the role

This position is responsible for meeting the goals and objectives of the organization by leading and directing a team overseeing the Quality Management System, including the development, setting, and enforcement of procedures, policies, and standards affecting the quality of products. The role is accountable for ensuring that finished goods meet the specifications of the company and its customers.

Responsibilities

• Manage programs and activities of the quality department.
• Work in conjunction with Organizational Quality leadership and Manufacturing Management to ensure all manufacturing and Quality Assurance procedures are being performed and all metrics are on target.
• Responsible for personnel activities including hiring, termination, performance goals setting, and ensuring that all quality personnel are trained to perform their respective job functions.
• Participate in the development, implementation, and administration of quality specifications and systems.
• Monitor and report on progress against metrics and goals.
• Visit customers and suppliers when necessary.
• Responsible for all activities associated with internal and external audits.
• Manage customer complaint and reject process to ensure accurate root cause analysis, timely response, and determination and implementation of corrective actions.
• Monitor site quality and food safety metrics and develop countermeasures as needed.
• Work with manufacturing to ensure product conformance through documented process monitoring and process controls methods.
• All other duties as assigned.

Requirements

• BS Degree (preferred in a technical area) plus five (5) years of leadership experience in Quality/Manufacturing or ten (10) years of relevant experience.
• Comprehensive knowledge of concepts and principles.
• Prior audit experience and knowledge of ISO 9001, GMP, GFSI required.
• Strong data management skills preferred.
• Demonstrated understanding of fact-based decision-making and analytical processes related to quality management and process improvement.
• Effective coaching, training, and facilitating experience.
• Solid working knowledge of quality processes and related manufacturing.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Teams, and Outlook.
• Maintains strict confidentiality and protects the privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously, establishing priorities to meet deadlines.
• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Pay

$80,000-$100,000 based on experience