Quality Manager

Essential Functions And Responsibilities

• Supervise and manage Quality Control Technicians reporting to all shifts: recruit, onboard, train, evaluate, mentor, coach/counsel and develop QC Technicians as required by local plant.
• Train Packer Leads on quality standards and initiatives.
• Ensures alignment with customer specifications, drives audit readiness, and upholds robust quality systems to support consistent product compliance and continuous improvement.
• Leads end-to-end quality incident investigations, ensuring timely containment and risk mitigation.
• Conduct structured root cause analysis (RCA) using standard problem-solving methodologies.
• Develop, implement, and verify effectiveness of corrective and preventive actions (CAPA).
• Ensure all investigations and documentation comply with internal quality system requirements.
• Collect, analyze, and trend quality data to identify issues, support investigations, and drive informed decision-making.
• Drive continuous improvement and measurable business value through the application of Lean/DMAIC methodologies, reducing cost of poor quality (COPQ) and improving process performance and customer satisfaction.
• Proactively identify, prioritize, & execute improvement initiatives, maintaining a pipeline of projects that optimize equipment, processes, & overall operational efficiency.
• Engage with production to develop new products and supporting of process development through PFMEA – (Process Failure Mode Effects Analysis).
• Assist in training temporary and new employees, including periodic checks of QA protocols and retraining as needed.
• Assist in creating quality assurance plans for new products to guarantee quality from stage one.
• Support site safety performance by complying with Pregis’ safety requirements & reinforcing safe, standardized processes through quality systems and continuous improvement.

Competency (Knowledge, Skills, And Abilities)

• Ability to travel (up to 10-20%) to support multi-site initiatives, training, audits, and new product development activities.
• Ability to think analytically and critically.
• Ability to collect, analyze, and interpret data accurately to show trends or tell “the story”.
• MiniTab or data analysis experience is a plus.
• PFMEA experience.
• Detail oriented and organized.
• Must be able to manage multiple projects in cross-functional teams.
• Hands-on approach working with diverse production teams.
• Understand and develop people.
• Ability to multi-task with strong analytical, troubleshooting, and mechanical skills.
• Skilled in presentations and effective in facilitating meetings.
• Ability to support 24x7 manufacturing facility as needed.