Quality Manager

What You'll Do

• Lead the Quality Team across Madison locations, providing oversight, resource allocation, workload management, morale support, and cross-functional leadership collaboration to drive high-performance quality operations.
• Own all customer quality complaints end-to-end, including customer/sales communication, root cause analysis with Engineering, Production, Tooling, and Marketing, and implementation of corrective/preventive actions (CAPAs).
• Manage the site CAPA program, ensuring timely resolution, documentation, effectiveness verification, and continuous improvement.
• Direct external audits and maintain compliance with SQF, ISO 9001, and customer-specific standards; lead the internal audit program to strengthen quality systems.
• Administer the Pest Control program with vendor oversight.
• Lead Regulatory Affairs, ensuring compliant, up-to-date documentation aligned with food, medical, custom, and retail requirements.
• Assist in QMS software implementation, migrating from Excel/file-based systems to a controlled digital platform to enhance data integrity, traceability, and efficiency.
• Oversee New Product Development (NPD) Quality/Validation studies to support successful product launches.
• Collaborate with executive leadership on presentations, data-driven recommendations, and strategic decisions impacting quality, compliance, and operations.
• Manage the Site Quality budget, identifying efficiencies, cost reductions, and resource optimization opportunities.
• Oversee the HACCP program, ensuring robust food safety risk management and compliance.

What You Bring

• Bachelor's degree in Engineering, Quality, or STEM-related discipline
• 3 years of leadership experience within a regulated industry
• Strong communication skills and a customer-focused mindset
• Ability to manage multiple priorities and work independently
• Experience with SQF, ISO, HACCP, or regulated manufacturing environments preferred
• Knowledge of quality systems, audits, CAPA, and controlled documentation
• Strong problem-solving, multitasking, and analytical skills
• Ability to use standard office software, ERP systems, and QMS tools
• Ability to work in office, lab, and manufacturing environments
• Minimal travel (less than 5%) to customers, vendors, and audits
• Bi-lingual in Spanish is preferred
• Highly valued experience includes HACCP Lead responsibilities, SQF and ISO system management, and Food Defense Manager certification.

Compensation

Compensation will be commensurate with experience.

Work Schedule

Full-time, onsite: 8 AM – 5 PM | Monday - Friday

Why Placon – You'll Love It Here

• A leadership role where your quality, compliance, and problem-solving skills truly matter
• Opportunities to influence site-wide quality strategy, systems, and continuous improvement
• A supportive manufacturing environment with strong cross-functional collaboration
• Competitive pay, great benefits, and a stable onsite Monday–Friday schedule
• A culture focused on safety, quality, and operational excellence