Quality Manager

What’s the job?

The Quality Manager is primarily responsible to lead and enhance the quality operations, systems, and levels in a fast paced manufacturing environment. This position will have ownership for understanding all market (AS-9100/IATF-16949/ISO 9001/ISO 14001, NQA-1, VDA) and customer quality requirements and coordinating with the Quality (Assurance & Control) Team to ensure proper implementation. The Quality Manager will ensure the plant adheres to regulatory and company quality policies, procedures and operating guidelines.

This position will focus on meeting customer requirements and specifications and oversee internal and external audits, including customer and third-party certification audits. They will ensure PPAP, APQP, FMEA, SPC, and Control Plans are implemented and maintained accurately, drive root cause analysis (RCA) and implement Corrective and Preventive Actions (CAPA) using structured problem-solving methods (e.g. Lean Six Sigma, and 8D), monitor and analyze key quality metrics (e.g., PPM, FPY, COPQ) and take data-driven action.

The Quality Manager will also be responsible to foster a culture of accountability, quality ownership, and continuous improvement throughout the plant through leading, coaching, and team building. Areas of responsibility include, but are not limited to:

• Lead coach and develop the Quality Teams in Quality Assurance and Control directly and collaborate across teams building a culture around Trust, Empowerment, and Collaboration within the focus of Quality.
• Develop Quality Assurance and Control teams technical and collaboration skills.
• Implement and oversee a Quality Management System that operates in compliance with corporate quality policies and procedures, and relevant regulatory requirements and industry guidance, including:
• Implementation of document control and review/approval of controlled documents.
• Implementation of change management and review of all change controls.
• Complaint management including robust root cause analysis and CAPA.
• Implementation of an effective Internal Audit Program.
• Customer Management, including:
• Facilitate/host customer audits.
• Ensure robust and effective corrective action to customer audit observations.
• Partner in the resolution of Quality Issues and requests for information by initiating effective interdepartmental communication.
• Manage ISO/AS/IATF Certifications & Maintenance of certification.
• Lead efforts related to initial product approvals within the team including APQP, PPAP, FAIR, audits, etc.

What do you bring?

• Bachelors Degree in a technical discipline is required.
• Master’s Degree in an engineering discipline or quality is preferred.
• 10+ years’ experience in a quality function in a manufacturing environment is required.
• 5+ year's experience in Supervision/management of hourly and/or salaried quality personnel is required.
• Knowledge of AS-9100, IATF-16949, APQP, PPAP.
• Understanding of modern quality inspection equipment and tools.
• Expertise in problem solving methodologies and continuous improvement techniques.
• Strong organizational and decision-making skills, and a high degree of customer orientation.
• Expertise in Industrial 4.0 areas such a vision systems, automated inspection, and data analysis is preferred.
• Strong in use of statistical techniques and disciplined problem solving methods. Effective use of analytical thought process to implement solutions to issues that arise while maintaining site goals.

Pay Transparency

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $102,000 to $158,000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 13% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $115,200 to $178,500. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.