Quality Manager

Position Summary

The Quality Manager is responsible for ensuring products manufactured and assembled at Master Meter meet or exceed industry standards and meet customer requirements.

Duties/Responsibilities

• Sustain the quality management system to enhance organizational capabilities, compliance, and standardization efforts.
• Aid in the development and standardization of the ISO 9001 based QMS, procedures, work instructions, and quality record keeping (Receiving, QA Testing, and Calibration).
• Cookordination root cause activities with team members across the organization to drive continuous improvements through preventive actions and process improvement.
• Partner with leadership on process improvement opportunities to increase efficiency and ensure validation of capabilities.
• Understand receiving and warehousing processes. Manage the receiving inspection process, guiding sampling and gauging requirements for existing and new products.
• Monitor and report data (internal and supply chain) for trends and initiate Quality Alert process, as needed.
• Partner with cross-functional team on field return testing. Be “hands on” and comfortable using specialized tools, equipment, and calibration software, ensuring all reporting is accurate and traceable.
• Cookordinate field return root cause analysis and activities with Customer Success Manager and Director of Quality (coordinating with headquarters R&D, as needed).
• Analyze returned product and verify fault classification of returns from the field.
• Assist the team in diagnosing conditions that are out of tolerance from Master Meter standards.
• Acceptably engage with current product/process management. Floor presence is critical to this role’s success. Must be familiar with Gemba walks and Kaizen production floor supporting activities.
• Represent a quality leadership mindset, leading "quality alert" and testing activities, and being the "voice of quality" for our customers.
• Utilize root cause critical thinking and present conclusions within a team setting (e.g. Gauge R&R summary for the cross-functional team).

Education/Experience/Skill Requirements

• Bachelor’s degree required (Engineering, Physics, Math or a related field) in addition to certifications or training in – CQA, CQE, or related training.
• Significant and proven work experience in a Quality Team Management role with a minimum of 5 years of relevant experience.
• High-Mix, Low Volume manufacturing or “hands on” build-to-order experience. Electronics background (Experience, Academic or Military) strongly preferred.
• Knowledge of Quality Tools (control charts etc.). Lean training is a bonus.
• Competent technical writing: Procedures, Work Instructions, and visual aids. Efficient use of MS Office tools (Excel, Word, Project, Visio, PowerPoint).
• Solid understanding of statistical analysis and comfortable presenting conclusions graphically.
• Ability to work in a multi-functional and multi-cultural environment. Spanish comprehension preferred.
• Comfortable working with teams across the US, Canada and Israel, as required.
• Ability to work a flexible schedule to provide team leadership and guidance as necessary and as business needs change.

Physical Requirements

• Able to identify colors accurately and read small print – pass a visual acuity exam (corrected vision acceptable).
• Able to occasionally bend and lift/maneuver a minimum of 25 pounds.
• Valid driver’s license and a willingness to visit Master Meter customers and related businesses (10% travel).

Benefits

• Company-paid Medical, Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance (at no cost to employees)
• 401K Retirement Plan with up to a 7.5% company match
• Year-end bonus (equal to one month’s pay) eligibility
• Voluntary (employee-paid) benefits include dental, vision, accident, critical illness, hospital indemnity, and life/AD&D insurance, flexible savings accounts, health savings accounts
• Paid time off including holidays, vacations, and sick time