Quality Manager

Responsibilities

• Sustain and improve the quality management system to support compliance, standardization, and organizational capability.
• Aid in the development and standardization of ISO 9001 based QMS procedures, work instructions, and quality records.
• Oversee quality processes across receiving, QA testing, calibration, field returns, and production floor activities.
• Cook up root cause analysis with cross-functional teams and drive corrective actions, preventive actions, and process improvements.
• Partner with leadership to identify process improvement opportunities, improve efficiency, and validate manufacturing capabilities.
• Manage the receiving inspection process, including sampling plans, gauging requirements, inspection standards, and trend reporting.
• Maintain strong production floor presence through Gemba walks, Kaizen activity, quality testing, and hands-on troubleshooting.
• Serve as the voice of quality for customers while presenting findings and conclusions to cross-functional teams.
• Prepare technical documentation, including procedures, work instructions, visual aids, quality reports, and graphical summaries.
• Support new product line launches by learning the product, troubleshooting issues, and partnering with production employees.
• Provide quality leadership and guidance as business needs change, including limited travel to customers and related businesses.

Qualifications

• Necessary Bachelor’s degree in Engineering, Physics, Math, or a related technical field.
• CQA, CQE, or related quality certification or training preferred.
• Minimum 5 years of relevant quality management experience in a manufacturing environment.
• Experience or strong background in ISO 9001 based quality management systems, procedures, work instructions, quality records, receiving inspection, QA testing, and calibration.
• Strong background in root cause analysis, corrective action, preventive action, process improvement, and quality tools such as control charts.
• Hands-on experience in high mix, low volume manufacturing or build to order production environments.
• Electronics background through professional experience, academics, or military experience strongly preferred.
• Leadership experience required for candidates without a formal engineering degree.
• Lean training, Gemba walk experience, and Kaizen production floor involvement preferred.
• Strong technical writing skills for procedures, work instructions, reports, and visual aids.
• Strong Excel, Word, Project, Visio, and PowerPoint skills.
• Solid understanding of statistical analysis with the ability to present conclusions graphically.
• Ability to work cross-functionally with production, warehouse, customer success, R&D, and leadership teams.
• Spanish comprehension preferred.
• Ability to work with teams across the US, Canada, and Israel as needed.
• Valid driver’s license and willingness to travel approximately 10%.
• Ability to identify colors accurately, read small print, pass a visual acuity exam, and occasionally bend, lift, or maneuver at least 25 pounds.