Quality Manager

About the role

This role will lead the Quality Function and Activities within the Farmington Hills plant. Provide clear leadership for the development of an environment focused on Quality. Develop quality-process links with customers in line with Quality Management systems, Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), Controls Plans, Failure Mode and Effect Analysis (FMEA), and Supplier Quality Assurance (SQA) processes. Oversee continued compliance and embedding across the business. Responsible for maintaining relationships with customers and suppliers to maximize profit potential and ensure efficiency.

Responsibilities

• Lead and manage the Quality Department: create the best practice quality vision, oversee day-to-day operations, mentor team members, and drive operational performance improvements.
• Develop and implement quality control protocols: create inspection, sampling, and testing procedures for incoming materials, components, and finished products.
• Ensure compliance: maintain adherence to standards such as IATF 16949, AIAG, and customer-specific requirements; ensure QMS compliance and ensure production follows all processes & procedures called out in the control plans.
• Ensure that all in-house systems and procedures are updated, revised, and modified to meet the needs of external certification bodies.
• Oversee corrective actions: track and report on customer satisfaction metrics (PPM, PRR, NCT, QR) and ensure timely resolution of quality issues following fast response protocols.
• Respond to customer complaints by putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures.
• Coordinate cross-functional teams: work with production, engineering, and supplier teams to identify and resolve quality problems, helping to lead the problem-solving methodology.
• Manage supplier quality: conduct audits, monitor performance, and ensure supplier compliance.
• Maintain documentation: ensure all quality records, certifications, and databases are accurate and up-to-date.
• Support product development: integrate quality standards early in the design and development process (APQP, PPAP).
• Drive continuous improvement: implement root cause analysis, scrap reduction, and first-time quality initiatives.
• Contribute to new business initiatives and projects; review and communicate the impact on Quality activities.
• Act as a point of contact for warranty issues for any programs sold in North America.
• Update quality documentation and communicate lessons learned from quality concerns in new customer contracts.
• Work collaboratively, negotiate, and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy.

Requirements

• Bachelor’s Degree in a technical or business field preferred.
• 5+ years of experience in the automotive industry.
• 2+ years of experience in a Quality Manager role.
• Experience working at a manufacturing facility.
• Familiarity with CMM, lab equipment, and check fixtures.

Skills

• Familiarity with electrification highly desired.
• Proficiency in quality tools (SPC, FMEA, 8D), automotive systems, and manufacturing processes.
• Leadership: ability to lead teams, manage performance, and influence cross-departmental initiatives.
• Analytical skills: strong data analysis and reporting abilities to identify trends and improve processes.
• Industry familiarity: experience with Tier 1 supplier operations, OEM relationships, and automotive certification systems.
• Proficiency in problem-solving skills.
• Familiarity with IATF 16949, ISO, and AIAG requirements.
• Strong organizational and communication skills.
• Understanding of GD&T and blueprint reading and engineering applications.
• Ability to speak Chinese preferred.

Physical Requirements

Positions may require:

• Alternating between sitting and standing; climbing stairs, ladders, scaffolding, or ramps.
• Crouching/stooping; driving; near/far visual acuity; fine motor manipulation; gross motor manipulation; hearing; keyboarding.
• Kneeling; lifting/carrying; moving objects; peripheral visual acuity; pushing or pulling; reaching overhead or below.
• Repetitive task performance; sitting; speaking; standing; using foot or leg controls; walking.

Environmental: Our manufacturing facility is a climate-controlled environment. There is no long-term exposure to dangerously loud noise or extreme temperatures.

Cognitive Requirements: Cognitive abilities include executing tasks independently; learning and/or memorizing tasks; maintaining concentration/focus on tasks; working with/in close proximity to other people.