Quality Manager

About the role

Indiana University Health is seeking a Quality Manager to join our Quality and Patient Safety leadership team. This role is responsible for managing and supporting employees in identifying, monitoring, evaluating, educating, and improving processes affecting patient care, as evidenced by measurable and sustained outcomes. The Quality Manager provides day-to-day operational leadership in quality improvement consulting and patient safety, oversees the development and implementation of quality initiatives, and ensures the highest ratings through measurement bodies such as The Joint Commission (TJC), Centers for Medicare/Medicaid Services (CMS), Anthem, ISDH, and other third-party payors.

This position monitors progress and demonstrates improvements toward established goals, including maximizing revenues through quality scores. The Quality Manager serves as a resource for quality data, performance improvement, High Reliability Organization (HRO) principles, error prevention, and patient safety culture for the hospital leadership team.

This is a hybrid role with one remote day per week, supporting Bloomington, Bedford, and Paoli Hospitals on a Monday-Friday day shift.

Key Relationships

• Reports to: Quality and Safety Director
• Direct Reports: 8
• Key Relationships: Clinical Leaders Across the South Region

Requirements

• Bachelor’s Degree is required; Master’s Degree is preferred
• 5-7 years of relevant experience
• Active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license
• Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification preferred
• Five years of progressively more responsible experience in Quality Improvement or equivalent experience, including those deemed qualified through an internal succession planning process
• Previous quality experience required

About Indiana University Health

Indiana University Health is the largest health system in Indiana, with nearly 40,000 team members, 16 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

IU Health leaders play a crucial role in advancing the organization’s mission and inspiring teams to make a meaningful difference in the lives of patients. The organization is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals.