Quality Manager

Summary of Position

The Quality Manager is responsible for ensuring that all seating systems manufactured meet customer, internal, and regulatory standards. This role leads the plant quality team in a fast-paced Tier 1 automotive environment and is a key liaison with OEM customers. The Quality Manager drives a culture of compliance, accountability, and continuous improvement while fostering strong employee leadership and cross-departmental collaboration.

Duties and Responsibilities

• Lead, mentor, and develop the quality team (inspectors, technicians, engineers) to drive performance, engagement, and professional growth
• Promote a proactive quality culture throughout the organization by training, coaching, and influencing cross-functional teams
• Maintain quality management system (QMS) in compliance with ISO/IATF 16949 requirements and customer specifications
• Oversee day-to-day quality operations, including incoming material inspection, in-process control, and final product audits to ensure they meet the established quality requirements and standards
• Develop and implement plans for internal and external product, process, and system audits including those from existing and new customers
• Implement quality control and quality management processes to ensure consistent and high-quality production output
• Establish and maintain quality standards, procedures and processes
• Analyze quality metrics and lead root cause analysis and corrective/preventative actions
• Monitor production to detect and address quality issues and nonconformances
• Engage with customers to establish a positive working relationship, gather feedback, promptly respond to issues with resolutions
• Investigate customer complaints and issues to determine root cause and implement corrective actions
• Develop and deliver training programs to educate employees on quality awareness and best practices
• Evaluate and analyze data to identify trends, performance metrics and recommend areas for improvement
• Manage and maintain documentation and records related to quality assurance and control
• Create and manage PPAP/ISIR process, and provide instruction to teams to successfully measure components and assemblies and fill out the proper dimensional PPAP/ISIR forms
• Conduct regular audits of production processes, products and suppliers to ensure compliance with quality standards and specifications
• Perform/initiate capability studies, GR&R/MSA studies, interpret the results, and provide recommendations
• Understand the customer requirements for testing and ability to interpret and fill out the proper PPAP/ISIR forms
• Understand injection molding, welding processes and able to create work instructions and possibly process flow diagrams
• Read customer drawings, Geometric Dimensioning and Tolerancing (GD&T), and provide interpretation
• Interface with the customer to get gauge concepts, create gauges, and obtain designs approval
• Oversee day-to-day quality operations, including incoming material inspection, in-process control, and final product audits to ensure they meet the established quality requirements and standards
• Maintain current knowledge of the quality control field, relying on current literature pertaining to materials use, technological advances, and statistical studies
• Reports to: CEO

Benefits

• 401(k)
• Health Insurance
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Competency Requirements

• Confidentiality
• Multitasking
• Communication
• Initiative
• Engagement
• Motivation
• Leadership
• Integrity
• Customer Service Orientation
• Organizational and Self Discipline
• Analytical Skills / Problem Solving
• Flexibility / Adaptability
• Work Safely
• Teamwork
• Mutual Respect and Support

Position Requirements and Qualifications

• Minimum 5 years of quality management experience in a manufacturing environment
• Experience with seating manufacturing is a plus
• Tier 1 Automotive experience is a plus
• Proven leadership experience managing teams and driving accountability
• Technical/ Computer Skills: Strong knowledge of quality systems including IATF-16949, continuous improvement, Kaizen, 5-S, lean manufacturing, TPS
• Experience with ISO9001 certification
• Proven experience with GD&T / gauges
• Able to read spectrophotometer (color measurement systems) results
• Strong knowledge of core tools (FMEA, PFMEA, SPC, Root Cause Analysis, PPAP, MSA etc.)
• Must be proficient with MS Office programs (Word, Excel, PowerPoint, Outlook, Teams)
• Must have experience with SAP