Quality Manager

About the role

This role oversees the maintenance and continuous improvement of the Quality Management System (QMS) at Humphrey Products Company, focusing on identifying, monitoring, and achieving key quality metrics and goals.

Responsibilities

• Oversee the daily operation and support of several quality-related departments and systems, including Quality Control (Inspection), Calibration, Material Compliance, Returned Goods, Audits, Non-Conformance (MCNs) and Corrective/ Preventive Action Requests (CARs/PARs).
• Ensure continual quality improvement within the entire organization.
• Lead audits and provide audit training to team associates.
• Evaluate material scrap including cause and cost.
• Develop and evaluate reports, quality agreements and contracts.
• Use the ERP system to mine data relevant to Quality metrics.
• Routinely report on the information obtained and use this information to develop improvement plans.

Requirements

• A college degree with a BS or BA in Mechanical Engineering, Industrial Engineering, or Industrial Administration, or an equivalent combination of education and experience.
• 3-5 years of Quality Supervisory or Management experience, or 3-5 years of Quality Engineering, Metrology, Inspection, and/or Audit experience.
• A foundational understanding of ISO 9001-based quality management systems.
• Experience with ISO 13485 and ISO 14001 standards, Safety and OSHA/MIOSHA compliance management.
• A thorough understanding of global material compliance directives such as REACH, RoHS, TSCA, and Prop 65.
• Familiarity with Conflict Materials and their reporting compliance.
• Knowledge of SPC, statistical analysis methods, reliability, and gauging analysis such as R&R.
• Working knowledge of PPAP, ISIR, PCP, PFD, DFMEA, PFMEA and associated support systems.

Qualifications

• Passionate about driving customer satisfaction and supplier performance to exceptional levels.
• Proactive in driving a predictive and preventative quality focus.
• Capable of independently representing the company during customer quality audits.
• Willing to provide feedback as needed to invoke change or action to achieve high customer satisfaction.
• Willing to interact independently with supplier or customer quality personnel, representing the company and maintaining its best interests.
• Identify cost-saving opportunities for new equipment and calibration.
• Proactively use risk assessments to identify alternate methods and equipment to achieve similar results and reduce costs.