Quality Manager

About the Role

This position serves as the Lead Quality Manager for the Lincoln facility and the functional quality leader for BURNDY New Hampshire Operations. In this dual role, you will provide direct leadership for Lincoln Quality while driving alignment, standardization, performance improvement, and talent development across Littleton, Manchester, and Londonderry. The role ensures compliance with ISO 9001, UL, CSA, NUPIC, customer, regulatory, and company requirements. You will partner cross-functionally to reduce risk, prevent defects, improve customer satisfaction, and advance operational excellence.

Primary location: Lincoln, New Hampshire. Role scope includes managing quality for Lincoln and serving as the functional quality lead for three additional New Hampshire sites. Periodic business travel up to 35% may be required.

Responsibilities

• Lead the Lincoln Quality organization, maintaining controlled procedures, work instructions, records, quality objectives, inspection systems, product release, and nonconforming material disposition.
• Provide functional leadership, mentoring, and guidance to Quality Managers, Engineers, Supervisors, Auditors, Technicians, Inspectors, and other quality personnel across New Hampshire operations.
• Establish standardized quality systems, metrics, problem-solving expectations, best practices, and performance reviews across all four New Hampshire sites.
• Support the implementation and sustainment of the Hubbell Manufacturing System by leading Quality compliance, identifying gaps, coordinating corrective actions, and verifying ongoing adherence.
• Prepare for and lead registrar, customer, internal, supplier, and external audits; ensure findings are addressed with timely, effective corrective and preventative actions.
• Proactively assume leadership for quality issues and escalations by driving containment, root cause analysis, ownership, communication, verification of effectiveness, and recurrence prevention.
• Manage customer complaints, warranty performance, supplier quality issues, quality risk assessments, quality planning, FMEAs, Control Plans, process capability, MSA, and change-control activities.
• Review and monitor Engineering Change Notifications to ensure approved changes are incorporated into drawings, specifications, procedures, work instructions, inspection plans, Control Plans, and other controlled documents.
• Develop, approve, and maintain NPD and product transfer quality plans to define inspection, testing, measurement, documentation, CTQ, and launch-readiness requirements before production release.
• Ensure Critical to Quality (CTQ) characteristics are identified for applicable parts and part families and incorporated into drawings, specifications, PFMEAs, Control Plans, quality plans, inspection plans, and work instructions.
• Analyze quality data, trends, Pareto results, customer PPM, internal nonconformances, supplier performance, scrap, First Pass Yield, Cost of Poor Quality, audit performance, and corrective action effectiveness.
• Manage and develop the Quality team through recruiting, onboarding, work direction, coaching, performance management, succession planning, recognition, accountability, and career development.

Requirements

• Bachelor’s degree in Engineering, Quality, Science, Business, Industrial Technology, or a related discipline; advanced degree preferred.
• Minimum seven years of progressive quality experience, including at least three years leading quality functions in an ISO 9001-certified manufacturing environment.
• Demonstrated ability to lead site quality operations and influence teams, priorities, and quality performance across multiple locations.
• Working knowledge of ISO 9001, root cause analysis, corrective action, risk assessment, internal auditing, supplier quality, SPC, calibration, inspection systems, and QMS documentation.
• Ability to interpret blueprints, engineering sketches, specifications, and technical documents and translate requirements into practical inspection and process controls.
• Experience with UL, CSA, NUPIC, APQP, PPAP, PFMEA, Control Plans, MSA, process capability, Lean Six Sigma, SAP QM, Power BI, or ASQ certification is preferred.
• Strong written and verbal communication, facilitation, data analysis, organizational, decision-making, conflict-resolution, and cross-functional leadership skills.
• Proficiency in Microsoft Word and Excel; ability to maintain accurate records, analyze data, write clear procedures and reports, and travel periodically up to 35%.

About the Company

Hubbell Incorporated creates critical infrastructure solutions that power customers, communities, people, and the planet. The company is strategically aligned around enabling grid modernization and electrification. As more products plug into an aging grid, Hubbell solutions enable the transition to a more reliable, resilient, and efficient energy infrastructure.

Founded in 1888, Hubbell is a leading global manufacturer of high-quality electrical and utility solutions. The company operates in two segments: Hubbell Utility Solutions (HUS), which enables the grid to conduct, communicate, and control energy across utility applications, and Hubbell Electrical Solutions (HES), which manages power across a wide range of industries and applications. Vertical market solutions include Data Centers, Renewables, Commercial Buildings, Industrial, Telecom, and Transportation.

Hubbell is committed to operating sustainably and ethically while promoting an inclusive and supportive culture for employees to grow and develop in their careers. Employees work and serve communities from headquarters in Shelton, CT, across the United States, and around the globe.