Quality Manager

About the role

We are seeking an experienced Quality Manager to lead the quality and food safety function within our manufacturing facilities. This role ensures that all products meet customer expectations, comply with regulatory requirements, and support a strong “quality always” culture across operations.

Responsibilities

• Oversee all aspects of food safety, quality systems, regulatory compliance, and quality assurance programs within the facilities.
• Key responsibilities include managing HACCP, auditing (e.g. SQF, FDA, Kosher/halal and customers audits), Quality control (both internal labs management as outsourcing with trusted with external labs), product registrations, raw material quality, deviation investigations, CAPA, crisis management readiness, and quality reporting.
• Partner closely with operations, technology, supply and sourcing and the commercial teams as well as and suppliers to ensure the highest product standards and continuous improvement across all processes.
• Lead and develop the QA/QC team, drive a strong quality culture, and ensure full compliance with requirements.

What We Ask

• Bachelor’s Degree in Chemistry, Biology, Food Science, or related field.
• Minimum 6 years of quality leadership experience in dairy or food manufacturing.
• Expertise in whey processing, cheese production, milk protein functionality, and related technologies.
• Strong understanding of GMPs, SSOPs, HACCP, SQF/BRC, FSMA, FDA, and USDA regulations.
• Experience leading audits, CAPAs, root cause analysis, and quality systems development.
• Ability to lead and develop Quality Assurance and Quality Control teams.
• Strong analytical, problem-solving, and cross-functional collaboration skills.

What We Offer

• Opportunity to work within a global dairy ingredients leader known for innovation and excellence.
• Competitive compensation and benefits package.
• Professional growth, training, and leadership development opportunities.
• A collaborative culture focused on safety, quality, and continuous improvement.
• The ability to make a meaningful impact on product quality and customer satisfaction.

Team Details

This role is an integral partner of the WWP leadership team, leading the Quality team ensuring teamwork, accountability, and engagement. The role is based in Darlington where you directly steer the local QA/QC team. The quality lead of the Turtle Lake location also reports into this role. This role reports hierarchically into the SC operations director and functionally into the business group overarching QA/RA director.

Pay and Benefits

The salary for this position is expected to range between $110,000 and $130,000. Pay is based on qualifications necessary for the position, including years of work experience, education, training, and other considerations permissible by law.

EEO Statement

We are an equal opportunity employer. FrieslandCampina Ingredients expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected classification under the law.

Why work with us:

• An inspiring purpose: Better nutrition for the world and a good living for our farmers, now and for generations to come.
• A cooperative culture: Driven by global collaboration, respect, and shared success.
• A tangible impact: Space to aim higher, with autonomy and a clear focus.
• Your growth fuels ours: We invest in your personal and professional development through training and education.