Quality Manager

About the role

We are seeking an experienced Quality Manager to lead the quality and food safety function within our manufacturing facilities. This role ensures that all products meet customer expectations, comply with regulatory requirements, and support a strong "quality always" culture across operations. The Manager of Quality also leads and develops the QA/QC team, drives a strong quality culture, and ensures full compliance with requirements.

Responsibilities

• Oversee all aspects of food safety, quality systems, regulatory compliance, and quality assurance programs within the facilities.
• Manage HACCP and auditing programs, including SQF, FDA, Kosher/halal, and customer audits.
• Oversee quality control, including internal labs management and outsourcing with trusted external labs.
• Manage product registrations and raw material quality.
• Lead deviation investigations, CAPA, and crisis management readiness.
• Manage quality reporting.
• Partner closely with operations, technology, supply and sourcing, the commercial teams, and suppliers to ensure the highest product standards and continuous improvement across all processes.
• Lead and develop the QA/QC team and drive a strong quality culture.

Requirements

• Bachelor's Degree in Chemistry, Biology, Food Science, or related field.
• Minimum 6 years of quality leadership experience in dairy or food manufacturing.
• Expertise in whey processing, cheese production, milk protein functionality, and related technologies.
• Strong understanding of GMPs, SSOPs, HACCP, SQF/BRC, FSMA, FDA, and USDA regulations.
• Experience leading audits, CAPAs, root cause analysis, and quality systems development.
• Ability to lead and develop Quality Assurance and Quality Control teams.
• Strong analytical, problem-solving, and cross-functional collaboration skills.

Benefits

• Opportunity to work within a global dairy ingredients leader known for innovation and excellence.
• Competitive compensation and benefits package.
• Professional growth, training, and leadership development opportunities.
• A collaborative culture focused on safety, quality, and continuous improvement.
• The ability to make a meaningful impact on product quality and customer satisfaction.

Team Details

This role is an integral partner of the WWP leadership team, leading the Quality team ensuring teamwork, accountability, and engagement. The role is based in Darlington where you directly steer the local QA/QC team. The quality lead of the Turtle Lake location also reports into this role. This role reports hierarchically into the SC operations director and functionally into the business group overarching QA/RA director.

At FrieslandCampina Ingredients, our teams play a critical role in delivering high-quality, safe, and innovative ingredient solutions. You will join a team that values collaboration, continuous learning, and accountability—while contributing to a global organization with a strong heritage and forward-looking ambition.

Pay

The salary for this position is expected to range between $110,000 and $130,000. Pay is based on qualifications necessary for the position, including years of work experience, education, training, and other considerations permissible by law.