Quality Manager

About the role

Effectively manage the day-to-day implementation of Quality Management programs. Embed and drive a culture of quality assurance and improvement of quality programs in all parts of lab operations.

Responsibilities

• Lead and contribute to the development and execution of the facility’s quality objectives and programs.
• Develop and implement workplace policies and procedures in accordance with ISO standards; ensure they are up to date.
• Lead and manage publications and calibration teams by setting clear expectations, providing ongoing coaching and feedback, and fostering a high-performance culture aligned with organizational goals.
• Oversee the facility's daily quality operations and identify opportunities for improvement.
• Drive accountability and ownership of the quality management system, focusing on improving on-time delivery and eliminating re-work.
• Manage site accreditations, e.g., ISO/IEC 17025, and other regulatory requirements, including deficiency responses and closeouts.
• Establish and implement appropriate quality programs to reduce the cost of poor quality and improve compliance with regulations and standards, company objectives, and customer requirements.
• Manage assessments and visits from customers and other regulatory bodies as required.
• Prepare monthly or annual quality reports, including key performance indicators (KPI) such as First Time Right (FTR), customer feedback/complaints and corrective actions, and present the information to management which includes annual management review.
• Conduct audits: internal to implementation of the QMS and standards and technical audits (in partnership with engineering team members).
• Stays informed of developments concerning ISO standards.

Requirements

• Minimum 5 years’ experience with ISO related quality mgmt systems, accreditation, certification, and maintenance.
• Experience in participating in quality investigations, undertaking true cause analysis, developing corrective action plans, and ensuring the effectiveness of actions undertaken.
• Experience participating in a multi-functional team.
• This is an onsite role in a lab. Occasional travel may be required.

Qualifications

• Bachelor’s Degree in a technical field or equivalent.
• Experience in the Aerospace and/or defense industry.
• Knowledge And Skills:
  • Must be a high-energy self-starter with the ability to work effectively with all levels of the EUSSD organization as well as State/Federal Agencies.
  • Highly dependable, efficient, and detail orientated, with the ability to use initiative and make decisions autonomously.
  • Able to adjust to changing priorities, multi-task, thrive in a fast-paced, dynamic work environment.
  • Good understanding of MS Office software (e.g., Word, Excel, PowerPoint, etc.).
  • Proficiency in quality management software and tools (eQMS).
  • Proficiency in conducting data analysis and reporting statistics.
  • Excellent communication and organizational skills.
  • Strong analytical and problem-solving skills.
  • Able to enforce high-quality standards.
  • Excellent supervisory and leadership skills.
  • Able to train new employees.

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell.
• The employee may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.