Quality Manager

Responsibilities

• Develop and maintain quality assurance objectives in alignment with corporate goals.
• Monitor and analyze quality assurance data to ensure process consistency and compliance.
• Lead preparation and successful completion of ISO 9001 certification and third-party audits.
• Manage the internal ISO 9001 audit program and corrective action process (CAR).
• Maintain the Quality Manual and ensure that company quality records are current and accurate.
• Apply statistical process control (SPC) methods to evaluate process performance and improvements.
• Manage the Non-Conforming Material Review (NCMR) process.
• Present technical and program-related information to leadership teams.
• Ensure timely completion and documentation of equipment calibration.
• Design and implement quality assurance training and education programs across departments.
• Conduct regular internal audits of production processes and product conformance.
• Manage the ESD (Electrostatic Discharge) program.
• Develop and manage the vendor scorecard and qualification process.
• Oversee vendor audits and receiving inspection criteria, including First Article Inspections.
• Monitor supplier performance and ensure alignment with quality standards.
• Lead the customer satisfaction program and maintain the customer satisfaction scorecard.
• Investigate and resolve customer complaints related to quality or technical issues.
• Lead quality validation and verification processes for new product introductions.
• Manage product and work cell readiness buy-offs to ensure quality compliance at launch.
• Lead quality improvement initiatives to reduce defect rates and enhance operational efficiency.
• Collaborate cross-functionally with Engineering, Supply Chain, and Production teams to support quality initiatives.
• Analyze audit and quality metrics, identify trends, and recommend corrective/preventive actions.

Requirements

• Associates Degree in a technical field required; Bachelor’s degree preferred.
• Minimum 3 years of management experience in a quality-focused role.
• Minimum 2 years of direct experience in quality assurance.
• Working knowledge of ISO 9001 and related standards.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work independently and manage multiple priorities effectively.