Quality Manager

Responsibilities

• Lead and maintain the Quality Management System to ensure compliance with company, customer, and regulatory requirements.
• Develop, implement, and continuously improve quality policies, procedures, and work instructions.
• Monitor and analyze quality performance metrics and identify improvement opportunities.
• Lead investigations related to customer complaints, product nonconformances, and quality incidents.
• Ensure corrective and preventive actions are effectively implemented and sustained.
• Direct daily operations of the Quality Control Laboratory.
• Ensure laboratory testing is conducted accurately, safely, and in accordance with established procedures.
• Oversee laboratory equipment calibration, maintenance, and validation programs.
• Review and approve quality testing results and related documentation.
• Ensure laboratory personnel are properly trained and qualified.
• Lead internal, customer, supplier, and third-party audits.
• Capture and coordinate responses to audit findings and ensure timely closure of corrective actions.
• Maintain compliance with applicable industry standards, certifications, and regulatory requirements.
• Prepare and present audit results, quality metrics, and compliance reports to leadership.
• Support new product development, product improvements, and formulation changes.
• Ensure product testing, validation, and commercialization activities meet quality standards.
• Collaborate with Operations and Engineering to support successful product launches and process improvements.
• Supervise, coach, and develop Quality Control.
• Conduct performance evaluations and establish employee development plans.
• Develop and deliver quality-related training programs.
• Foster a collaborative, customer-focused work environment.

Requirements

• Bachelor’s degree in chemistry, Chemical Engineering, Industrial Engineering, Quality Management, or a related technical field required.
• Minimum of 5 years of quality management experience in a manufacturing environment.
• Minimum of 3 years of leadership experience managing technical, laboratory, or quality teams.
• Experience managing quality systems, laboratory operations, and audit programs.
• Experience leading continuous improvement initiatives and root cause investigations.
• Experience supporting product development and R&D activities preferred.
• Strong knowledge of quality management systems and auditing principles.
• Knowledge of ISO standards and manufacturing quality practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, coaching, and team-building abilities.
• Effective verbal, written, and presentation communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.
• Able to manage multiple priorities in a fast-paced manufacturing environment.

Benefits

• Medical, Dental, Vision insurance
• Disability insurance
• Life insurance
• Flexible Spending Account & Health Savings Account
• Paid time off (PTO)
• Maternity & Paternity leave
• Employee Assistance Program
• Tuition reimbursement
• 401(k) $1-$1 match, up to 6% - vest immediately
• 401(k) additional profit sharing – up to 3%
• Employee Stock Ownership Plan (ESOP)

Company Information

Whitmore offers excellent competitive wages, Performance and Attendance Bonus programs, world-class benefits, and unparalleled opportunities for development – all to create an invigorating and satisfying environment.

About the Role

The Quality Manager is responsible for overseeing the Quality Control Laboratory and ensuring that all processes and products comply with company, customer, and regulatory requirements. This role requires strong leadership, analytical, and problem-solving skills, as well as the ability to collaborate across departments to drive continuous improvement.