Quality Manager

About the role

The Quality Manager at Crane Cryogenics is responsible for overseeing the Quality Management System (QMS) to ensure compliance with company standards, customer requirements, and applicable regulatory and industry standards. This role also involves leading cross-functional teams to integrate quality into all business processes, conducting audits, and driving continuous improvement initiatives.

Responsibilities

• Own and lead the development, implementation, and continuous improvement of the Quality Management System in accordance with ISO 9001:2015 and applicable standards (e.g., IATF 16949, PED, API).
• Ensure site-wide compliance with regulatory, customer, and internal requirements.
• Own QMS performance, including KPI tracking, reporting, and driving improvement actions aligned with business objectives.
• Lead internal and external audits and ensure effective and timely closure of findings.
• Lead, coach, and develop quality personnel including inspectors and technical staff.
• Serve as the primary site representative for customer quality, supplier quality, audits, complaints, and escalations.
• Conduct supplier audits.
• Partner with Engineering, Operations, Supply Chain, and Customer Service to integrate quality into all business processes.
• Perform root cause analysis (RCA) using industry standard methodologies (5 Why, 8D, fishbone, etc.).
• Review customer specifications for compliance and prepare required documentation demonstrating Crane Cryogenics meets those requirements (i.e., Inspection and Test Plans (ITP’s), Vendor Data and Drawing Requirements (VDDR), etc.).
• Represent the company with customers and suppliers regarding quality issues.

Qualifications / Experience

• Minimum 5+ years of experience in Quality Assurance / Quality Management or prior experience in another leadership role.
• Bachelor’s Degree in Engineering, Quality, or Related discipline.
• Unimpeachable ethics. Uses data and standards to drive decisions related to quality.
• Excellent analytical skills, effective communication with all levels of employees, good negotiating skills, good planning skills, and ability to lead a project to completion, team player as well as a team leader.
• Adaptable and coachable.
• Willing to go to GEMBA and spend meaningful time on the shop floor.
• Strong knowledge of ISO 9001 Quality Management Systems.
• Experience leading audits, CAPA systems, and continuous improvement initiatives.
• Demonstrated leadership experience with accountability for team or functional performance.
• Strong analytical, problem-solving, and communication skills.
• Proficient in Excel.
• Availability to travel 5-10% of time.
• Experience in regulated manufacturing environments (PED, API, pressure equipment).
• Familiarity with IATF 16949 principles and core quality tools (PFMEA, Control Plans, MSA, etc.).
• Cryogenic systems or equipment experience preferred.
• Practical experience in stainless steel and aluminum welding.
• Experience with ASME B31.3, B31.12.
• Cryogenic industry and equipment experience.
• Proficiency with statistical tools such as Minitab.
• ASQ Certification (CQE preferred).