Quality Manager

About the Role

The Quality Manager is responsible for owning and leading the site’s Quality Management System (QMS) to ensure compliance with company standards, customer requirements, and applicable regulatory and industry standards. This role provides leadership, direction, and accountability for overall site quality performance, ensuring product integrity and driving a culture of continuous improvement. The Quality Manager partners cross-functionally with Operations, Engineering, Supply Chain, and Customer Service to ensure quality is fully integrated into all business processes while aligning quality objectives with site and organizational goals.

Responsibilities

• Own and lead the development, implementation, and continuous improvement of the Quality Management System in accordance with ISO 9001:2015 and applicable standards (e.g., IATF 16949, PED, API).
• Ensure site-wide compliance with regulatory, customer, and internal requirements.
• Own QMS performance, including KPI tracking, reporting, and driving improvement actions aligned with business objectives.
• Lead internal and external audits and ensure effective and timely closure of findings.
• Lead, coach, and develop quality personnel including inspectors and technical staff.
• Supervise quality inspectors & technical staff in carrying out tests and quality checks.
• Organize, train and maintain inspector certifications (e.g., ASNT levels NDE).
• Perform welder qualification and maintain training records.
• Drive continuous improvement initiatives using Lean, Six Sigma, and structured problem-solving methodologies.
• Own the CAPA process and ensure effectiveness of implemented solutions.
• Utilize quality tools such as PFMEA, Control Plans, MSA, and process capability analysis where appropriate.
• Serve as the primary site representative for customer quality, supplier quality, audits, complaints, and escalations.
• Set QA compliance objectives and ensure that targets are achieved.
• Conduct supplier audits.
• Oversee inspection, testing, verification, and nonconforming material processes.
• Partner with Engineering, Operations, Supply Chain, and Customer Service to integrate quality into all business processes.
• Perform Root Cause Analysis (RCA) using industry-standard methodologies (5 Why, 8D, fishbone, etc.).
• Review customer specifications for compliance and prepare required documentation demonstrating Crane Cryogenics meets those requirements (e.g., Inspection and Test Plans (ITP’s), Vendor Data and Drawing Requirements (VDDR), etc.).
• Represent the company with customers and suppliers regarding quality issues.

Requirements

• Minimum 5+ years of experience in Quality Assurance / Quality Management or prior experience in another leadership role.
• Bachelor’s Degree in Engineering, Quality, or related discipline.
• Unimpeachable ethics; uses data and standards to drive decisions related to quality.
• Excellent analytical skills, effective communication at all levels, good negotiation and planning skills, and ability to lead projects to completion.
• Adaptable and coachable.
• Willing to go to GEMBA and spend meaningful time on the shop floor.
• Strong knowledge of ISO 9001 Quality Management Systems.
• Experience leading audits, CAPA systems, and continuous improvement initiatives.
• Demonstrated leadership experience with accountability for team or functional performance.
• Proficient in Excel.
• Availability to travel 5-10% of the time.
• Experience in regulated manufacturing environments (PED, API, pressure equipment).
• Familiarity with IATF 16949 principles and core quality tools (PFMEA, Control Plans, MSA, etc.).
• Cryogenic systems or equipment experience preferred.
• Practical experience in stainless steel and aluminum welding.
• Experience with ASME B31.3, B31.12.
• Cryogenic industry and equipment experience.
• Proficiency with statistical tools such as Minitab.
• ASQ Certification (CQE preferred).

Physical Demands

• Ability to lift 50 lbs. unassisted, bend, stretch, stand for extended periods, climb stairs, reach, twist, sit, walk, and/or run.
• Willingness to work a flexible schedule inclusive of overtime and weekends depending on business needs.
• Must be a legal resident of the United States with reliable transportation.
• Must be able to work in both shop and office environments.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is not exposed to weather conditions.
• The noise level in the work environment is usually moderate.
• The shop floor is temperature controlled and maintained at a comfortable working temperature.
• Employees are required to work safely so as not to endanger themselves or others.
• Safety rules must be adhered to at all times.

This position is not eligible for visa sponsorship.