Quality Manager

Quality Manager

This position requires an active Secret clearance.

Responsibilities

• Leading and overseeing all quality assurance and quality control activities in support of USCIS operations at the National Records Center (NRC) or the Harrisonburg File Storage Facility (HBG FSF).
• Provides on-site leadership for quality auditors and tutors, ensuring compliance with Government regulations, policies, and internal procedures.
• Supports continuous process improvement across all task areas.
• Makes sure performance metrics are monitored, risks and trends are identified, and corrective actions are implemented to maintain service quality and contractual compliance.

Qualifications

• At least three (3) years of experience in managing quality control operations.
• Demonstrated experience in preparing and monitoring internal procedures for adherence to Government regulations and policies, and coordinating operational and administrative actions.
• A Bachelor’s Degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
• Successfully obtain within 180 days of contract award, a Six Sigma Black Belt certification, as certified by one of the following accreditation bodies: the American Society for Quality (www.ASQ.org), the International Association for Six Sigma Certification (www.iassc.org), or the Council for Six Sigma Certification (www.sixsigmacouncil.org).

Experience, Education, Skills, Abilities Requested

• Three (3) years of experience in managing quality control operations.
• Demonstrated experience in preparing and monitoring internal procedures for adherence to Government regulations and policies.
• Certified Six Sigma Black Belt.
• Bachelor’s Degree in relevant field.

Benefits

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Pay

(Pay commensurate with experience)

Schedule

N/A

Skills

• Leadership
• Quality control
• Compliance with regulations
• Process improvement
• Monitoring performance metrics
• Identifying risks and trends
• Implementing corrective actions

Benefits

• Medical
• Dental
• Vision
• 401K

Application Instructions

N/A

Legal Disclaimer

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.