Quality Manager

Job Summary

The Quality Manager oversees the quality assurance function for building automation systems (BAS), industrial control systems, PLCs, SCADA systems, and instrumentation across the full project lifecycle. This role provides leadership and oversight to ensure compliance, manage QA teams and processes, and drive consistent quality standards across multiple projects or a portfolio.

CORE Essential Duties And Responsibilities

• Develop and establish controls QA policies, procedures, and standards across the organization or project portfolio, including creating quality management frameworks aligned with ISO 9001, industry standards, and client requirements.

• Define inspection protocols, testing methodologies, and acceptance criteria to support quality execution.

• Establish quality metrics, KPIs, and performance benchmarks.

• Manage quality budgets and resource allocation.

• Supervise QA personnel, including specialists, technicians, and inspection staff, by assigning and prioritizing QA activities across multiple projects, providing technical guidance and mentorship, and conducting performance reviews and professional development planning.

• Ensure staff competency and certification maintenance.

• Conduct internal audits of QA processes and compliance adherence and review audit findings from QA specialists, including managing corrective action tracking.

• Ensure regulatory compliance (OSHA, industry codes, client requirements).

• Maintain quality documentation systems and records management and prepare compliance reports for management and clients.

• Establish document control procedures for controls drawings, sequences, and submittals.

• Approve design review participation and constructability assessments.

• Ensure traceability between specifications and field implementation.

• Analyze quality trends, defect patterns, and rework costs and benchmark against industry standards and best practices.

• Lead root cause analysis investigations for significant non-conformances.

• Develop and implement corrective and preventive action (CAPA) programs.

• Present quality performance to senior management and clients.

• Qualify control system vendors and equipment suppliers and establish supplier quality requirements and acceptance criteria.

• Review incoming inspection reports and supplier performance data.

• Manage supplier corrective actions and quality agreements.

• Develop and maintain the ISO 9001:2015 Quality Management System (QMS), quality procedures, and organizational standards.

• Conduct internal audits of QMS compliance and project quality plan implementation across all divisions.

• Manage Corrective Action Requests (CARs) and Preventive Action Requests (PARs).

• Lead root cause analysis investigations.

• Monitor and analyze organizational quality metrics and prepare recurring quality performance reports.

• Qualify suppliers and manage supplier quality performance and corrective actions.

• Coordinate training, competency management, and professional certification programs.

• Delivers outstanding customer service through timely response and proactive solutions to client and stakeholder needs.

• Protects operations by maintaining confidentiality of company information; use of professional discretion and judgment is required.

• Demonstrates BV’s guiding principles in support of the company’s strategic goals.

• Follows all documented policies, Standard Operating Procedures, and Work Instructions in support of BV’s quality standards and strategic initiatives.

• Maintains a safe and clean work environment in accordance with all procedures, rules, and regulations.

Skills

• Ability to write reports, business correspondence, and standard operating procedures.
• Ability to present information clearly and respond effectively to clients, peers, and technical staff.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide range of technical instructions and manage abstract and concrete variables.
• Proficiency with computers and standard software, including word processing, spreadsheets, and project management tools, as well as PLC platforms (Allen-Bradley, Siemens, Schneider), SCADA and HMI systems, and Building Automation Systems (Johnson Controls, Siemens, Trane, Honeywell).
• Knowledge of control system installation standards and commissioning processes.
• Ability to read and interpret P&IDs, electrical schematics, control panel drawings, network diagrams, and sequences of operation.

Competencies

• Quality systems knowledge (ISO 9001)
• Auditing and compliance verification
• Root cause analysis and problem-solving
• Team leadership and people management
• Quality metrics and data analysis
• Professional written and verbal communication
• Attention to detail and organizational skills
• Ability to motivate, develop, and direct people
• Time management, critical thinking, and active listening skills
• Ability to work independently and in a team environment