Quality Manager

About the Role

The Quality Manager is responsible for ensuring compliance with the company’s Quality programs, goals, and objectives. This role leads activities to support and ensure that quality performance goals—quality targets, cost of quality, scrap, rework, customer returns, warranty returns, and DMRs (Defective Material Returns)—are met. These activities include vendor quality initiatives, variation reduction, formal problem solving, and root cause analysis. This position is located on-site in Rochester, New York. No relocation package is offered.

Responsibilities

• Develops and applies prevention-based quality assurance tools and processes to ensure processes and products meet customer, company, and safety requirements.
• Oversees and manages the material and component inspection processes and inspector.
• Completes process improvement projects that support companywide quality improvement initiatives.
• Serves as the primary quality control resource for problem identification, resolution, loss reporting, and continuous improvement.
• Designs, implements, and documents procedures for process control, process improvement, testing, and inspection.
• Performs root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements.
• Reports quality issues, trends, and losses using in-process defect data.
• Tracks, analyzes, and leads initiatives for all quality and customer compliance issues within production processes.
• Develops and initiates standards and methods for inspection, testing, evaluating, and compliance.
• Interacts with internal customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
• Interacts with internal and external customers to ensure compliance.
• Develops the appropriate level of process documentation to ensure quality standards are met.

Qualifications

• Proficient in the manufacture and test of electrical and mechanical products.
• Strong sense of ownership and accountability.
• Excellent autonomous problem-solving ability.
• Effective liaison who can assemble individuals and cross-functional teams to problem-solve and achieve desired results.
• Continuously exhibits the highest levels of professional discretion as a quality and manufacturing representative in all supplier and customer relationships.
• Energetic, curious, resourceful, highly creative, and self-motivated.
• Able to thrive in a fast-moving and sometimes ambiguous environment.
• Ensures all activities are in accordance with ISO 9001 standards.