Quality Manager

About the role

The Quality Manager owns and continuously improves the QA/QC program for the Allies of Skin brand, ensuring that all cosmetic and OTC skincare products are manufactured, tested, and released in full compliance with internal specifications and applicable regulatory and quality requirements. This role partners directly with contract manufacturers and third-party laboratories to maintain batch-to-batch consistency, release testing integrity, and end-to-end documentation readiness. The Quality Manager collaborates cross-functionally with Regulatory Affairs and Operations and serves as a key quality leader from development through commercialization and post-market.

Qualifications

• Bachelor’s degree in Chemistry, Chemical Engineering, Biology, Pharmacy, Life Sciences, or a related discipline or equivalent relevant experience
• 5+ years of quality experience supporting skincare products, including both cosmetic and OTC formulations, in a contract manufacturing environment
• Hands-on experience leading QA/QC activities across manufacturing and release, including batch record review and disposition decisions
• Working knowledge of cosmetic GMP expectations and OTC drug quality/manufacturing requirements as applicable to skincare products (including documentation rigor, testing controls, and inspection readiness mindset)
• Experience with key quality systems: deviations/nonconformances, investigations/root cause analysis, CAPA, change control, supplier quality, complaint handling, and internal/external audits
• Strong understanding of common analytical and microbiological testing used for skincare release and stability, and the ability to evaluate results, trends, and data packages critically
• Proven ability to manage external partners (CMOs, labs, suppliers) with clear expectations, follow-through, and accountability
• Excellent written and verbal communication skills; strong technical writing capability for SOPs, specifications, protocols, and quality agreements
• Ability to work independently in a fast-paced, ambiguous environment with strong self-management, prioritization, and ownership of outcomes
• Proactive problem-solving, sound judgment, and a risk-based decision-making approach
• Ability to perform essential duties, with or without reasonable accommodation

Preferred Qualifications

• ASQ certification (e.g., CQA, CQE) and/or ISO lead auditor training
• Experience implementing or scaling a QMS within a high-growth consumer goods or skincare organization
• Experience supporting FDA/other regulatory inspections or third-party audits for OTC programs
• Familiarity with global market quality/regulatory expectations for cosmetics and OTC skincare (e.g., US, EU, UK, Canada) and working with multi-market product requirements
• Six Sigma/Lean training and demonstrated continuous improvement leadership
• Experience with electronic QMS tools and data/metrics dashboards