Quality Management System Specialist

Location: Columbia, SC (onsite). Full-time schedule: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week). U.S. citizenship required for security-clearance eligibility.

About the role

Promotes an effective quality management system in accordance with ISO 9001:2015 standards through maintenance of the control-of-documents program, coordination and participation in internal ISO system and process audits, and monitoring of corrective, preventive, and improvement actions. Facilitates meetings and provides training in related areas. Using ISO standards, process review, and inputs from various operations sources, makes recommendations for improvement.

Responsibilities

• Internal ISO audits
  • Coordinates and/or conducts internal ISO audits.
  • Schedules and provides documentation needed for effective internal audit planning and delivery.
  • Facilitates timely reporting of team audit findings for finalization and management review.
  • Schedules and conducts focus audits or reviews of practice against work instructions and details findings in audit report format.
  • Serves as lead auditor for internal teams.
• Corrective, preventive, and/or improvement action requests
  • Monitors status of corrective, preventive, and/or improvement actions to ensure accurate and timely updates.
  • Facilitates meetings of cross-functional preventive and corrective teams.
  • Assists management in developing detailed action plans including the identification of appropriate proofs.
  • Enters Corrective Action Request/Preventive Action Request (CAR/PAR) detail and status reports in access database.
  • Tracks response and timeliness and communicates update needs with management.
  • Maintains related quality records and ensures adequate proofs are provided to verify actions taken.
• Process support
  • Reviews and assists management in developing documentation to support processes.
  • Provides drafts of documents, reports, and analysis of data as needed.
• Control of documents
  • Ensures documents meet ISO 9001:2015 standards and internal requirements for approval and adequacy.
  • Facilitates the submission, approval notification, and communication of updates to documents through the internal document adequacy review process.
  • Uses findings from internal audits and routine document submissions to identify problems or trends in the control of documents.
  • Collects data, analyzes, and reports as needed to support processes of the quality management system and makes recommendations from improvement activities.
• External audit support
  • Coordinates with the planning and organization of the documentation needed for external ISO audits.
  • Provides support to management and staff in preparing for audits.
• Management review
  • Assists with the scheduling and collection of all documentation needed for the management review meetings.
  • Performs note-taking and recordkeeping as required.
• Training
  • Facilitates or co-facilitates training in components of the quality management system and ISO 9001:2015 requirements.
  • Develops training as requested by management.

Requirements

• Required Education: Bachelor’s degree.
• Equivalency: 2-year degree with 2 years of related work experience or 4 years of related work experience. Related work experience may include any combination of the following: healthcare, health insurance, service industry, quality management systems (such as ISO 9000, TQM, Six Sigma, or Baldrige criteria), and data analysis or project management experience.
• Required Work Experience: 1 year—any combination of related work experience as described in the Degree Equivalency.

Skills

• Strong verbal and written communication skills.
• Ability to present information on the intranet.
• Strong research, analytical, planning, and data-gathering skills.
• Knowledge of process-based approaches to service-industry practice.
• Knowledge of ISO system elements and/or Total Quality Management (TQM).
• Understanding of auditing principles and application of process audit in a team-based environment.
• Ability to complete internal ISO audit training and demonstrate competency within 1 year.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Mathematics, Management of Information Systems (MIS), or Business Administration.
• Previous QMS/ISO experience or experience in a user area or division supported by this position.
• Prior experience with web or intranet.
• Process and product measurement experience.
• Demonstrated ability to positively promote the impact of an effective quality management system.
• Computer programming and computer systems support skills.
• Master Trainer, DDI Facilitator, or similar certification.
• Current designation/certification by a recognized quality management certification group such as Six Sigma designation, American Society for Quality (ASQ) certification, or Registrar Accreditation Board (RAB) certification.

Benefits

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave—the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.
• Incentive Plan.
• Merit Plan.
• Continuing education funds for additional certifications and certification renewal.

SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O’Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.