Quality Management Specialist

Job Summary

Artemis is seeking a full-time Quality Management Specialist to ensure all contract deliverables and modernization products meet the quality standards defined in the Performance Work Statement and Quality Assurance Surveillance Plan (QASP).

Responsibilities

• Perform quality control review of all work products and deliverables to meet the QASP standard of 98% accuracy, including correct grammar, punctuation, spelling, and formatting appropriate for the intended audience.
• Develop plans and programs for achieving and maintaining product and service quality throughout the deliverable life cycle.
• Support End-to-End testing and UAT for Veteran and Family Member Program (VFMP) Modernization projects, including UAT Plans, test cases, test scenarios, End-to-End Test Plans, test schedules, and tester training.
• Maintain a Production Defect and Issue Tracker logging all opened and closed defects and issues, including detailed descriptions, dates, owners, next steps, and required escalations.
• Monitor operations to prevent the production of defects and verify adherence to quality plans and requirements.
• Analyze and investigate adverse quality trends or conditions and initiate corrective action, including firm commitments for changes needed to meet standards.
• Develop and apply performance metrics to monitor program status, and analyze metrics to make recommendations for improvement.
• Validate that automation and modernization tools meet 100% of agreed business requirements during User Acceptance Testing prior to deployment.

Requirements

• 4 years of experience in quality management, quality assurance, or deliverable quality control, preferably supporting government programs.
• Bachelor’s degree in a related field.
• Demonstrated experience developing and executing quality plans, monitoring adherence to quality requirements, and driving corrective action.
• Experience supporting UAT or End-to-End testing, including developing test cases, test scenarios, and test schedules.
• Familiarity with quality management systems, tools, and techniques such as Lean Six Sigma, CMMI, ISO 9000/9001, or the Malcolm Baldrige criteria.

Qualifications

• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortable with supporting complex client relationships.
• Experience obtaining and maintaining a public trust clearance.

Skills

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Desire to work in a fast-paced, rapidly evolving environment.

Benefits

This is a contingent hire position. Offers will be contingent upon client approval, ability to meet security requirements, and the ability to adhere to any on-site requirements (which may change at contract award). Remote work is anticipated. However, occasional travel for client engagements may be required.

Pay

N/A

Schedule

N/A

Company Information

Artemis is a leading provider of quality management services. We are committed to delivering high-quality products and services that meet our clients' needs and exceed their expectations.