Quality Management Associate - Intention Healthcare

About Intention Healthcare

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and underserved residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 25-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Intention Healthcare is a division of Essen providing physician house calls, and it is the largest provider of house calls in New York. We provide compassionate medical care and care management services to ensure that our over 40,000 disabled and otherwise homebound seniors can live safely, comfortably, and with dignity in their homes.

Position Summary

The Quality Management Associate will support the quality department in monitoring, analyzing, and improving healthcare delivery processes. This role plays a critical part in ensuring compliance with regulatory standards, driving quality improvement initiatives, and promoting a culture of patient safety and excellence across the organization.

Department: Quality Management | Reports To: Vice President, Clinical Excellence | Employment Type: Full-Time | Location: Hybrid (three days/week in the office)

Key Responsibilities

• Quality Assurance & Compliance: Monitor and ensure compliance with federal, state, and local regulatory standards; Conduct internal audits and quality reviews to identify gaps and opportunities for improvement.
• Data Collection & Analysis: Collect, track, and analyze quality metrics and key performance indicators (KPIs); Identify trends, patterns, and areas requiring improvement; Prepare detailed reports and dashboards for leadership and stakeholders.
• Process Improvement: Support quality improvement (QI) initiatives; Apply industry-standard methodologies such as PDSA; Collaborate with clinical and administrative teams to streamline workflows and enhance efficiency.
• Documentation & Reporting: Maintain accurate and up-to-date quality records; Prepare and submit required reports in a timely manner.
• Patient Care Connections: Support HEDIS measures evaluations by scheduling appropriate appointments; Align with patients to aid in closing care gaps; As part of Clinical Operations team, aid in covering phone lines as needed.

Qualifications & Requirements

• Education: Bachelor's degree in Healthcare Administration, Nursing, Public Health, or a related field required.
• Experience: 1-3 years of experience in healthcare quality, compliance, or a related role.
• Skills & Competencies: Strong analytical and critical thinking skills; Proficiency in data analysis with Excel; Excellent written and verbal communication skills; Ability to work collaboratively in a multidisciplinary environment; Strong organizational skills and attention to detail; Experience with Electronic Health Records (EHR) systems.