Quality Insights Analyst

About the role

The Quality Insights Analyst plays a crucial role in ensuring Patagonia's products meet high standards of quality. This position focuses on understanding product performance through customer feedback and influencing quality improvements across the product lifecycle.

Responsibilities

• Utilize data visualization and descriptive statistics to derive insights and present them in a clear, actionable manner.
• Collaborate with cross-functional teams to drive product performance improvements and ensure quality standards are met.
• Build expertise in customer perceptions of product quality and develop strategies to enhance these perceptions.
• Communicate technical findings to both technical and non-technical stakeholders, fostering a collaborative environment.
• Drive projects that inform product creation teams about quality improvements, leading meetings and documenting progress.
• Extract and analyze data from returns, customer reviews, and manufacturing reports using SQL.
• Build and maintain dashboards tracking quality metrics, defect trends, and factory performance across product categories.

Requirements

• A Bachelor’s degree in a relevant field is preferred.
• Minimum 2+ years of experience in data analytics and visualization.
• Experience with cross-functional collaboration, presentation, and communication.
• Proficiency in SQL and experience with data visualization tools such as Tableau, Looker, or Power BI.
• Understanding of basic quality concepts or product lifecycle in apparel or consumer goods.
• Strong written and verbal communication skills to translate data into meaningful insights.
• Curiosity, attention to detail, and a proactive approach to problem-solving.
• Ability to work independently and adapt to evolving priorities and data.

Qualifications

• Customer-centric mindset, focusing on the customer experience and using feedback to guide recommendations.
• Data-driven approach, using analytics and evidence to inform decisions and drive improvements.
• Relationship-oriented, building trust and credibility with cross-functional partners to influence quality outcomes.
• Proactive and adaptable, anticipating issues, identifying opportunities, and driving work forward.
• Knowledge in quality, apparel, and manufacturing, though not mandatory, is beneficial.
• Alignment with Patagonia’s core values and business model.

Skills

• SQL proficiency
• Data visualization tools (Tableau, Looker, Power BI)
• Communication skills (written and verbal)
• Attention to detail and curiosity
• Problem-solving and initiative

Benefits

Patagonia offers a comprehensive benefits package including medical, dental, vision, retirement, and leave of absence plans. The exact benefit details may vary based on employment type.

Pay

Hiring range: $105,000 - $110,000 USD annually. Individual pay varies based on skills, experience, and available budget.

Schedule

This role is hybrid, with a standard schedule of Tuesday - Thursday on-site and remote work on other days. Occasional additional office visits may be required for team events or critical meetings.