Quality Improvement Manager - West Midlands

About the role

We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. Every health care system is built on a complex network of care processes and pathways. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest standard of care via a systematic, coordinated and coaching approach and for these standards to be sustained.

Responsibilities

• Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.
• Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current): - Nutrition and Hydration (including dysphagia and diabetes)
• Tissue Viability
• Continence
• End of life (to include verification of death)
• Follow an improvement strategy per service focusing on compliance and effectiveness of: - Quality Assurance (to include clinical stats management, RCA and follow up)
• Care plans and risk assessments
• Action plan compliance
• Support CNMs to update action plans following an Internal Inspection or any external inspection.
• Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
• Aid in the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
• Support the implementation of new initiatives to improve Service User quality of life.

Requirements

• Registered nurse, ideally with a nursing degree.
• Evidence of further professional development in relation to care, management or quality.
• Ideally a coaching qualification, able to coach and motivate others.
• Strong background in action planning and Service User care focus.
• Excellent written and verbal communication skills.
• Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
• Able to work collaboratively across the business.
• Able to travel to all locations of the business.

Qualifications

• NMC pin

Skills

• Proactive approach to improving care standards
• Strong organizational and problem-solving skills
• Effective communication and collaboration abilities
• Ability to work independently and as part of a team

Benefits

• Excellent supervision, peer support, learning opportunities and career prospects
• Retail and lifestyle discounts
• Free DBS check
• Electric car salary sacrifice scheme
• Paid NMC membership
• Paid access to the RCNi Learning platform
• 24/7 counselling and support
• Blue Light Card eligibility

Pay

£56,929 + £3,000 car allowance

Schedule

40 hours per week, predominately Monday to Friday but must be flexible